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ServiceNow vs Risk Cloud Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business environment.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

136

5

4

3

2

1

73

54

9

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

30

5

4

3

2

1

24

5

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

Very easy to use with drag and drop functions and the LogicGate support team is amazing. So responsive and helpful.
Very great experience with an amazing customer excellence team.
Personally, I love the customization ability within the LogicGate tool. I am able to build, grow, and edit the various different applications within the tool as I see fit.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Sometimes Controls trigger before the due date and missing notifications.
We started using LogicGate to decentralize risk management and incident management. All users can now always track their risks and submit any incidents.
The reporting functionality of the platform is still limited but continuous enhancements are being rolled out by LogicGate.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attestation
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Behavior Tracking
  • Behavioral Analytics
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consent Management
  • Content Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Governance
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Emissions Management
  • Environmental Compliance
  • Environmental Metrics
  • Exceptions Management
  • FDA Compliance
  • For Healthcare
  • Forms Management
  • Framework Management
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Initiative Management
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • KPI Monitoring
  • KRI (Key Risk Indicator) Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Data Collection
  • Network Monitoring
  • OSHA Compliance
  • Offboarding
  • Onboarding
  • Operational Risk Management
  • PCI Compliance
  • PIA / DPIA
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Library
  • Policy Management
  • Policy Metadata Management
  • Policy Training
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Program Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scenario Planning
  • Scoring
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Sustainability Management
  • Task Management
  • Template Management
  • Third Party Integrations
  • Threat Response
  • Training Management
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Vendor Master Data Management
  • Version Control
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features140
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attestation
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Behavior Tracking
  • Behavioral Analytics
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consent Management
  • Content Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Governance
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Emissions Management
  • Environmental Compliance
  • Environmental Metrics
  • Exceptions Management
  • FDA Compliance
  • For Healthcare
  • Forms Management
  • Framework Management
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Initiative Management
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • KPI Monitoring
  • KRI (Key Risk Indicator) Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Data Collection
  • Network Monitoring
  • OSHA Compliance
  • Offboarding
  • Onboarding
  • Operational Risk Management
  • PCI Compliance
  • PIA / DPIA
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Creation
  • Policy Library
  • Policy Management
  • Policy Metadata Management
  • Policy Training
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Program Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scenario Planning
  • Scoring
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Sustainability Management
  • Task Management
  • Template Management
  • Third Party Integrations
  • Threat Response
  • Training Management
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Vendor Master Data Management
  • Version Control
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations372
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations24
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Second2None

Reviewed 5 months ago

I like using it and it has its own cloud based backup and progress is never lost and I know my hospital coworkers love it

Pros

One page and graph to show me my budget and how it compares to what my department (clinical eng) spends monthly compared to the monthly budget

Cons

The only con I can speak of is that the software is somewhat pricey

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow is better than Remedy and HPSM

Reviewed 4 years ago
Pros

I have been avid ITIL practitioner and have been using various products in various companies of my job experience. ServiceNow supports ITIL processes completely and most efficiently where there are minor drawbacks. The level of compromise required to enable processes efficiently is less as compared to Remedy and HPSM. Service Now has harnessed the power of virtual assistants which is yet being explored by other companies. The ease of set-up and manageability makes configuration of ServiceNow a cake-walk.

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process. Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects. integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow impressions and feedback

Reviewed a year ago

I use it for my job on a daily basis to create and fill incident tickets and escalate them to the proper channels if needed.

Pros

As a cloud hosted software, it is easy to track incidents, any depreciation and assets that belongs to users.It also can be customized with multiple support options. The reports are also easily customizable and easy to understand.

Cons

The navigation panel can be a mind-boggling experience to use plus the software does not offer On-premises features plus it is relatively expensive upcost wise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

Really helped our team manage requests and tickets

Reviewed 3 years ago

Great. Definitely recommend this for large businesses with multiple different departments and employees where you need to have a reasonably large IT department to hep process application requests, troubleshooting and equipment requests and more!

Pros

The ease in which it kept track and managed IT ticket requests. You could easily see the queue and also do tons of data analytics from response times, to ticket requests per month per department, and how often tickets had to be escalated. The cloud-based platform really helps your reomte workers have access to a live database that was updated and always "correct." This was also extremely affordable for all the different capabilities it added.

Cons

The service technicians aren't always available as spelled out in the service agreement. Luckily we didn't have issues with this often and we were able to resolve issues on our own or could wait it out until it was fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Risk Cloud logo

Risk Cloud

Risk Management Tech

Reviewed 2 years ago

Just a fantastic experience all around and I feel that the way they continue to develop their platform it will continue to meet our needs indefinitely as things evolve.

Pros

-It is like hiring 3-4 compliance analysts as well as 10 SME's across multiple compliance verticles. -The fact that it is wrapped in API gives us the ability to integrate with other systems for GRC orchestration across platforms -it is more than just a GRC platform - it is a workflow orchestration platform that has great modules included -ServiceNow charges per module while LogicGate simply charges for the platform -We can consolidate our entire Risk Management and compliance practice using Logcgate as an orchetrator

Cons

-none noted -This is not a con but stands for any feature risk and robust platform - it is very important to go through the training - this cannot be underscored enough.