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ServiceNow vs LogicManager Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

LogicManager believes performance is a result of effective risk management. LogicManager's ERM software empowers organizations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

38

30

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

5

4

3

2

1

11

3

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

Pros

The Horizon interface is super user friendly. We've run several of our user tests without providing any training, and the system is so intuitive they were able to complete tasks successfully.
The Support Analysts that we meet with regularly are very good to work with and are very responsive. Once set, up the product is relatively easy to use and a clean interface.
The overall experience has been very positive. The implementation team has done a great job of walking us step by step through the set up process.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

Cons

The software could be a little more customizable, especially in terms of ERM risk scoring methodology.
Risk,Compliance, Incident management are most stress full arias in an organization. With LogicManager tool mentioned arias are smoothly functioning.
LogicManager is not the most sophisticated risk platform available, but it has so far been able to reproduce everything that we have been looking for.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features98
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Environmental Compliance
  • Event Management
  • Event Triggered Actions
  • Financial Analysis
  • For Healthcare
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multiple Projects
  • Network Monitoring
  • Operational Risk Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reputational Risk Management
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • To-Do List
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features36
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Environmental Compliance
  • Event Management
  • Event Triggered Actions
  • Financial Analysis
  • For Healthcare
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multiple Projects
  • Network Monitoring
  • Operational Risk Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reputational Risk Management
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • To-Do List
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations232
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

ServiceNow vs. LogicManager

See how ServiceNow and LogicManager stack up against each other by comparing features, pricing, ratings, integrations, security & more.