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ServiceNow vs LogicMonitor Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

At LogicMonitor®, we expand what’s possible for enterprises and MSPs through infrastructure monitoring and observability...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

47

37

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

5

4

3

2

1

55

10

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

AR

Anonymous Reviewer

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it.

YV

Yatish V.

LogicMonitor as a company has been a delight to work with. They are excellent at innovation in their sector and are paving the way to finely tuned and monitored IT infrastructure for their customers.

JC

James C.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.

MD

Mike D.

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find.

JV

Joshua V.

Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

SP

Sachin P.

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anomaly Detection
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Analytics
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Data Aggregation
  • Data Analysis Tools
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Demand Monitoring
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Event Logs
  • FTP Monitoring
  • Forecasting
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Log Analysis
  • Log Collection
  • Log Parsing
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Monitoring
  • Multi-Cloud Management
  • Multiple Data Sources
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Root Cause Analysis
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Server Logs
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Supply Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Threshold Alerts
  • Trend Analysis
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management
  • Total features71
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anomaly Detection
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Analytics
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Data Aggregation
  • Data Analysis Tools
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Demand Monitoring
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Event Logs
  • FTP Monitoring
  • Forecasting
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Log Analysis
  • Log Collection
  • Log Parsing
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Monitoring
  • Multi-Cloud Management
  • Multiple Data Sources
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Root Cause Analysis
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Server Logs
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Supply Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Threshold Alerts
  • Trend Analysis
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations306
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations17
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk