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ServiceNow vs ManageEngine ADManager Plus Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that makes day-to-day...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

595

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

122

5

4

3

2

1

70

45

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

45

5

4

3

2

1

26

16

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
Very useful and powerful tool for automating account creation, allows you to reduce your reliance on aging scripts and empowers those without comprehensive scripting knowledge to automate processes.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
Worst support i have ever come across in 20 years in IT.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features66
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Automatic User/Device Recognition
  • Availability Management
  • Behavioral Analytics
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Least Privilege
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Multi-Factor Authentication
  • Multiple Authentication Methods
  • Network Monitoring
  • Password Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Privileged Account Management
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Self-Service Access Request
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Two-Factor Authentication
  • Unified Directory
  • User Provisioning
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features33
  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Automatic User/Device Recognition
  • Availability Management
  • Behavioral Analytics
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Least Privilege
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Multi-Factor Authentication
  • Multiple Authentication Methods
  • Network Monitoring
  • Password Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Privileged Account Management
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Self-Service Access Request
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Two-Factor Authentication
  • Unified Directory
  • User Provisioning
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations355
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations11
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow impressions and feedback

Reviewed a year ago

I use it for my job on a daily basis to create and fill incident tickets and escalate them to the proper channels if needed.

Pros

As a cloud hosted software, it is easy to track incidents, any depreciation and assets that belongs to users.It also can be customized with multiple support options. The reports are also easily customizable and easy to understand.

Cons

The navigation panel can be a mind-boggling experience to use plus the software does not offer On-premises features plus it is relatively expensive upcost wise.