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Information Technology and Services, 5,001-10,000 employees
Used daily for 2+ years
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I use it for my job on a daily basis to create and fill incident tickets and escalate them to the proper channels if needed.
As a cloud hosted software, it is easy to track incidents, any depreciation and assets that belongs to users.It also can be customized with multiple support options. The reports are also easily customizable and easy to understand.
The navigation panel can be a mind-boggling experience to use plus the software does not offer On-premises features plus it is relatively expensive upcost wise.