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ServiceNow vs ADManager Plus Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that makes day-to-day...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$100/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$495/yr.year
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.
Pros
I have had a positive experience with the free version, but do wish I had some of the other features as well.
Helps with standardization when you have many engineers managing the same AD. Easy to use and effective reporting.
I like that this product changes quickly to accommodate changes made by MS. I like the reporting. I like bulk create/modify options.
Cons
If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
Cons
In this day and age, Security is paramount and if someone were to hack or steal a password for the product, they could do serious damage to an domain.
Worst support i have ever come across in 20 years in IT.
At times, searching can be somewhat cumbersome as the loading of information based on a search or report can lag.
Key features
- Total features82
- API
- Activity Dashboard
- Activity Management
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Notifications
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Management
- Total features1
- API
- Activity Dashboard
- Activity Management
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Notifications
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- Search Functionality
- Self Service Portal
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Management
Integrations
- Total integrations194
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations2
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ServiceNow vs. ADManager Plus
See how ServiceNow and ADManager Plus stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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