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ServiceNow vs IBM Maximo Application Suite Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Using a Software as a Service model, Projetech has the proven ability and Maximo expertise to successfully provide the infrastructure,...
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
250
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Miguel S.
AR
Anonymous Reviewer
SM
Shannon M.
Pros
KG
Kenneth G.
Jair P.
AH
Alejandro H.
Cons
ED
Edrick D.
AR
Anonymous Reviewer
Ewan H.
Cons
KJ
Kayleigh J.
PC
Paul C.
BS
Bruce S.
Key features
- Total features66
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Barcoding/RFID
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Drag & Drop
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Network Monitoring
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Version Control
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features6
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- Barcoding/RFID
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Drag & Drop
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Network Monitoring
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Version Control
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
Alternatives
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User reviews that mention these apps
Eldose J.
Financial Services, 5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
Great experience
This is one of the great product available in the market. Cannot compare some of the other products. One suite for all. Love this product
Adding each module is very expensive. Small companies cannot afford
Ryan W.
Telecommunications, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
We've been using ServiceNow for 5+ years and it has really transformed our Service Desk and Customer Service teams ability to work with the customer.
ServiceNow is such a user friendly product. Their out of the box modules require very little customization to get you up and running using a wide suite of available modules, there's not a lot ServiceNow can't do.
Over-customization can make upgrading time consuming but there are plenty of guides to assist you with this process.
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
ServiceNow
SaaS based enterprise ticketing, change management, and configuration management
We use ServiceNow for managing support requests coming in to IT, for IT change management, and application configuration management. It has proven to be stable and reliable.
The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.
This is a little more complicated for things like configuration management and opening a support request (from a support provider perspective). There are just a lot of steps and a lot of information to fill out. I would recommend having a couple of ServiceNow experts who can help standardize workflows and provide training for these more complicated tasks. Also, the dashboard can get too cluttered if you let it.
Shreyansh S.
Computer Software, self-employed
Used weekly for 6-12 months
Review source
Share this review:
It is incredible to have an obvious interaction while mentioning support, it is simple for you to see the improvement of your ticket and who is or has chipped away at your solicitation. You need to have a distinct inventory; in the event that you don't do that your help demands steps could be too much.
Profoundly adjustable Light weight application Simple to incorporate with customer stock. Following ITIL measure for occurrences/change/issue the board, and so on Return for capital invested is top tier
Making custom pursuit inquiries Work process originator Beginning Setup
Vincent L.
Consumer Goods, 10,001+ employees
Used daily for 6-12 months
Review source
Share this review:
Great. Definitely recommend this for large businesses with multiple different departments and employees where you need to have a reasonably large IT department to hep process application requests, troubleshooting and equipment requests and more!
The ease in which it kept track and managed IT ticket requests. You could easily see the queue and also do tons of data analytics from response times, to ticket requests per month per department, and how often tickets had to be escalated. The cloud-based platform really helps your reomte workers have access to a live database that was updated and always "correct." This was also extremely affordable for all the different capabilities it added.
The service technicians aren't always available as spelled out in the service agreement. Luckily we didn't have issues with this often and we were able to resolve issues on our own or could wait it out until it was fixed.
Anonymous Reviewer
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Servicenow is being used to manage tickets and incidents in the firm, making it easy to trace,monitor and have an overall knowledge of the incidents.
The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours. the ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.
The web portal is quite heavy and needs a very strong bandwidth. Optimizing the web portal so it can work even in low bandwidth conditions
Earlie R.
Retail, 5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
I enjoyed Service Now and believe it's the best ticketing system tool out there.
Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!
I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.
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