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ServiceNow vs Dynamics 365 Comparison
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ServiceNow
4.3
86pts
Dynamics 365
4.3
90pts
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$100/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$115/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.3
5
4
3
2
1
1,979
1,552
456
84
26
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this appPros
Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.
Pros
Sales team is most benefited as they feel equipped with the necessary information and they achieve better results. Page layout is very user friendly for all records, like opportunity, quote, account.
Its Great As It Provides a Great Service & Is Usefull For My Business. But There Are Some Minor Things Which need to be Fixed Overall Its Great To use.
It is an excellent platform by Microsoft that helps you with better work, intelligence and campaigns which enhances your marketing and drive sales in multitude.
Cons
If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
Cons
It was premise-based and we did not have software assurance (our bad). In looking at the next iteration, and comparing it to Salesforce, there was NO comparison.
Some time ago we started using another tool and it should integrate with Dynamics. The problem is that a few years have passed and to date integration does not work very well.
Customer service is rude and terrible I had a complaint and no one help me.
Key features
- Total features82
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automated Sales
- Automatic Notifications
- Availability Indicator
- Availability Management
- Business Intelligence
- CRM Integration
- Calendar Management
- Campaign Planning
- Campaign Scheduling
- Capacity Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Contractor Management
- Conversion Tracking
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customer Activity Reporting
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Questions
- Customizable Templates
- Dashboard Creation
- Data Capture and Transfer
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Dispatch Management
- Document Management
- Drag & Drop Interface
- Email Marketing Management
- Email Notifications
- Employee Management
- Employee Onboarding
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Expense Claims
- Feedback Collection
- Filtered Views
- Financial Analysis
- Financial Management
- Follow-up Scheduling
- Graphical Workflow Editor
- HR Management
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lead Capture
- Lead Management
- Lead Nurturing
- Lifecycle Management
- Maintenance Scheduling
- Meeting Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Projects
- POS
- Partner Management
- Password Management
- Performance Appraisal
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Project Management
- Purchase Order Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Recruitment Management
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- SMS Integration
- Sales Analytics
- Sales Integration
- Sales Tracking
- Search Functionality
- Self Service Portal
- Sentiment Analysis
- Social Recruiting
- Status Reporting
- Status Tracking
- Subcontractor Management
- Supply Chain Planning
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Third Party Integration
- Time & Expense Tracking
- Timeline Management
- Training Management
- Trend Analysis
- Vendor Management
- Version Control
- Video Conferencing
- Visual Analytics
- Work Order Management
- Workflow Management
- eCommerce Management
- Total features74
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automated Sales
- Automatic Notifications
- Availability Indicator
- Availability Management
- Business Intelligence
- CRM Integration
- Calendar Management
- Campaign Planning
- Campaign Scheduling
- Capacity Management
- Change Management
- Chat
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Contractor Management
- Conversion Tracking
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customer Activity Reporting
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Questions
- Customizable Templates
- Dashboard Creation
- Data Capture and Transfer
- Data Filtering
- Data Import
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Dispatch Management
- Document Management
- Drag & Drop Interface
- Email Marketing Management
- Email Notifications
- Employee Management
- Employee Onboarding
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Expense Claims
- Feedback Collection
- Filtered Views
- Financial Analysis
- Financial Management
- Follow-up Scheduling
- Graphical Workflow Editor
- HR Management
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Instant Messaging
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lead Capture
- Lead Management
- Lead Nurturing
- Lifecycle Management
- Maintenance Scheduling
- Meeting Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Projects
- POS
- Partner Management
- Password Management
- Performance Appraisal
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Project Management
- Purchase Order Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Recruitment Management
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- SMS Integration
- Sales Analytics
- Sales Integration
- Sales Tracking
- Search Functionality
- Self Service Portal
- Sentiment Analysis
- Social Recruiting
- Status Reporting
- Status Tracking
- Subcontractor Management
- Supply Chain Planning
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Third Party Integration
- Time & Expense Tracking
- Timeline Management
- Training Management
- Trend Analysis
- Vendor Management
- Version Control
- Video Conferencing
- Visual Analytics
- Work Order Management
- Workflow Management
- eCommerce Management
Integrations
- Total integrations194
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations164
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options