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ServiceNow vs Microsoft 365 Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

6

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

45

35

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

8,690

3,080

484

64

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

I love the ease of use of the product, I love what the product can do and I love all of the various options. Specifically Sharepoint, Outlook and OneDrive.

wD

whitney D.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

CP

Cathy P.

Integration, coherence and great ability to cope with plenty of scenarios. Some applications are best of class, others are the current state of the art.

MM

Marco M.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

Next, when an Excel sheet is corrupted, no backup is taken and we end up losing the whole file.

SP

Shrinithi P.

Sometimes i get logged out and have trouble logging back in. This is very rare but can be confusing and upsetting as everything is on there.

RC

Ryan C.

This is the sort of thing the hard drive resident application never struggled with. Conditional formatting layered up is the sort of thing that causes problems.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features66
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Booking Management
  • Brainstorming
  • Calendar Management
  • Calendar/Reminder System
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Discussions / Forums
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple Projects
  • Network Monitoring
  • Notes Management
  • Office Suite
  • Offline Access
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Presentation Tools
  • Prioritization
  • Problem Management
  • Project Management
  • Project Templates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Room Booking
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Configuration
  • Workflow Management
  • Total features69
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Booking Management
  • Brainstorming
  • Calendar Management
  • Calendar/Reminder System
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Discussions / Forums
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple Projects
  • Network Monitoring
  • Notes Management
  • Office Suite
  • Offline Access
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Presentation Tools
  • Prioritization
  • Problem Management
  • Project Management
  • Project Templates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Room Booking
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations296
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations910
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk