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ServiceNow vs SharePoint Comparison

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(50)

5

4

3

2

1

22

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

1,296

1,213

432

80

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Pros

It is my go to place to find answers above and even beyond my supervisor. Truth is, this is how I am such a good employee with a strong sense of worth.
I love that I can have people share and edit documents remotely and easily. It’s helpful to track where people are working in the document and all have easy access to it wherever we are.
It is used to create a websites with easy way and also have some amazing features. Its a best microsoft tool to build sites with predefined tools and features.

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.

Cons

They can be useful when they work and painful when they break. Some workflows worked without a problem throughout their lifetime and some broke frequently with hard-to-debug error messages.
The big downside is when you have a small IT team that has to shoulder the burden of training users and maintaining SharePoint sites. This overhead alone leaves little time for anything else.
The only problem I can think of, is the lack of knowledge of users who might hinder the documents or create duplicates. This can then get cumbersome for admins to oversee and rectify.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features82
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Forms
  • Custom Landing Pages
  • Customizable Questions
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Design Management
  • Diagnostic Tools
  • Document Management
  • Document Review
  • Document Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Graphical Workflow Editor
  • Heatmap
  • History Tracking
  • IT Asset Tracking
  • IT Cost Management
  • Inbox Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Multiple Projects
  • Partner Portal
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Remote File Access
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time Off Requests
  • Timeline Management
  • Trend Analysis
  • Vacation Tracking
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Management
  • Total features57
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Capacity Management
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Forms
  • Custom Landing Pages
  • Customizable Questions
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Design Management
  • Diagnostic Tools
  • Document Management
  • Document Review
  • Document Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Graphical Workflow Editor
  • Heatmap
  • History Tracking
  • IT Asset Tracking
  • IT Cost Management
  • Inbox Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Channel Communication
  • Multiple Projects
  • Partner Portal
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Project Management
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Remote Access
  • Remote File Access
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Time Off Requests
  • Timeline Management
  • Trend Analysis
  • Vacation Tracking
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Workflow Management

Integrations

  • Total integrations194
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations397
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. SharePoint

See how ServiceNow and SharePoint stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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