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ServiceNow vs Microsoft Teams Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

36

29

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

2,914

1,871

440

79

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

Pros

I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.
Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.
It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

Cons

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.
When video is being used and when a different background is used and when the person moves it looks very fake and weird.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features98
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agenda Management
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Auto Framing
  • Automated Routing
  • Automatic Transcription
  • Availability Indicator
  • Availability Management
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Employee Portal
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • Graphical Workflow Editor
  • Heatmaps
  • Host Controls
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multiple Projects
  • Network Monitoring
  • On-Demand Webcasting
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Polls/Voting
  • Portfolio Management
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Backgrounds
  • Workflow Configuration
  • Workflow Management
  • Total features87
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agenda Management
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Auto Framing
  • Automated Routing
  • Automatic Transcription
  • Availability Indicator
  • Availability Management
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Employee Portal
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • Graphical Workflow Editor
  • Heatmaps
  • Host Controls
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multiple Projects
  • Network Monitoring
  • On-Demand Webcasting
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Polls/Voting
  • Portfolio Management
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Prioritization
  • Private Chat
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Backgrounds
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations231
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations424
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

ServiceNow vs. Microsoft Teams

See how ServiceNow and Microsoft Teams stack up against each other by comparing features, pricing, ratings, integrations, security & more.