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ServiceNow vs Onspring Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Onspring is a cloud-based, no-code software for reporting, analysis, process management and coordination. Our connected solutions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

114

5

4

3

2

1

64

44

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

49

5

4

3

2

1

38

9

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
AvatarImg

Miguel S.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

Our Onspring technical lead - [SENSITIVE CONTENT] was wonderful, extremely knowledgeable and had a fantastic attitude.

VL

Vickie L.

The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it.
AvatarImg

Michael M.

Working with Chris and Jason was a great experience. Customer support is superb.

BK

Bjorn K.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
AvatarImg

Ewan H.

Cons

There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic.
AvatarImg

Michael B.

So many attributes, sometimes difficult to understand.

LA

Lourdes A.

We store our workpapers in it for audits we perform. We do our risk assessment in it.

DL

Daniel L.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attestation
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Business Continuity Exercising
  • Business Impact Analysis
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Crisis Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Emergency Notification
  • Environmental Compliance
  • Event Logs
  • Exceptions Management
  • FDA Compliance
  • Forms Management
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Incident Response Checklists
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • KRI (Key Risk Indicator) Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • OSHA Compliance
  • Offboarding
  • Onboarding
  • Operational Risk Management
  • PCI Compliance
  • Performance Metrics
  • Performance Monitoring
  • Plan Development
  • Policy Creation
  • Policy Library
  • Policy Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Incident Management
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scenario Planning
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Training Management
  • Transaction History
  • User Management
  • Vendor Management
  • Vendor Master Data Management
  • Vendor Risk Management
  • Version Control
  • Visual Analytics
  • Vulnerability Management
  • Workflow Configuration
  • Workflow Management
  • Total features150
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attestation
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Business Continuity Exercising
  • Business Impact Analysis
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Crisis Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Emergency Notification
  • Environmental Compliance
  • Event Logs
  • Exceptions Management
  • FDA Compliance
  • Forms Management
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Incident Response Checklists
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • KRI (Key Risk Indicator) Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • OSHA Compliance
  • Offboarding
  • Onboarding
  • Operational Risk Management
  • PCI Compliance
  • Performance Metrics
  • Performance Monitoring
  • Plan Development
  • Policy Creation
  • Policy Library
  • Policy Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Safety Incident Management
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scenario Planning
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Training Management
  • Transaction History
  • User Management
  • Vendor Management
  • Vendor Master Data Management
  • Vendor Risk Management
  • Version Control
  • Visual Analytics
  • Vulnerability Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations343
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk