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ServiceNow vs ManageEngine OpManager Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

OpManager is an easy-to-use network management product that offers a single console solution to manage the complete IT network...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

95

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

121

5

4

3

2

1

70

45

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

60

5

4

3

2

1

38

22

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
Opm has a good performance to monitor a lot of devices using few resources and is easy to use and configure. It has a good balance between price and quality.
I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Configuration
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Client Portal
  • Color Codes/Icons
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Routing
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Event Logs
  • HIPAA Compliant
  • Health Monitoring
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-User Collaboration
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predefined Protocols
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Redundancy Checking
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Offload
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management
  • Total features47
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Configuration
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Client Portal
  • Color Codes/Icons
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Routing
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Event Logs
  • HIPAA Compliant
  • Health Monitoring
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mobile Access
  • Multi-User Collaboration
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predefined Protocols
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Redundancy Checking
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Offload
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Uptime Reporting
  • Version Control
  • Virtual Machine Monitoring
  • Web Traffic Reporting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations355
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations8
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk