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ServiceNow vs ManageEngine OpManager Comparison
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ServiceNow
4.3
86pts
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
OpManager is an easy-to-use network management product that offers a single console solution to manage the complete IT network...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$100/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$245
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.
Pros
This is a wonderful software that is frequently used by wide range of people for Network management. It's customer service is outstanding.
Overall, we have insight into our most critical assets which keeps the environment healthy and uptime at it's peak.
They have built trust between the application and Zoho team support. Reports are very easy to handle specially downtime reports and availability reports are very useful for our KPI indicates.
Cons
If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
Cons
Price is always a problem when there is something you want so badly. However I can't deny that this software is excellent.
Unable to delete SNMP custom trap processor, so in order to test a separate environment is required.
SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected.
Key features
- Total features82
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Availability Management
- Backup Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Data Filtering
- Data Import
- Data Mapping
- Data Storage Management
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- HIPAA Compliance
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Remote Monitoring
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- Search Functionality
- Self Service Portal
- Server Monitoring
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Uptime Monitoring
- Vendor Management
- Version Control
- Workflow Management
- Total features12
- API
- Activity Dashboard
- Ad hoc Query
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Assessment Management
- Asset Management
- Assignment Management
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Availability Management
- Backup Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Cost Tracking
- Custom Development
- Custom Landing Pages
- Customizable Questions
- Data Filtering
- Data Import
- Data Mapping
- Data Storage Management
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop Interface
- Email Notifications
- Employee Portal
- Escalation Management
- Event Management
- Event Triggered Actions
- Filtered Views
- Graphical Workflow Editor
- HIPAA Compliance
- Heatmap
- IT Asset Tracking
- IT Cost Management
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Lifecycle Management
- Meeting Management
- Multiple Projects
- Password Management
- Performance Management
- Performance Reports
- Portfolio Management
- Prioritizing
- Problem Management
- Progress Tracking
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Remote Monitoring
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- Risk Alerts
- Risk Assessment
- SLA Management
- Search Functionality
- Self Service Portal
- Server Monitoring
- Status Reporting
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Uptime Monitoring
- Vendor Management
- Version Control
- Workflow Management
Integrations
- Total integrations193
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations6
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ServiceNow vs. ManageEngine OpManager
See how ServiceNow and ManageEngine OpManager stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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