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ServiceNow vs PagerDuty Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

115

5

4

3

2

1

65

44

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

192

5

4

3

2

1

122

61

8

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
AvatarImg

Miguel S.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.

IA

Imran A.

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

KD

Kenneth D.

Love the on-call rota, the ability to schedule overrides and multiple call out hierarchies. The wide range of alerts and abilities to interact with the product via multiple channels.

KW

Kristian W.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
AvatarImg

Ewan H.

Cons

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.

RD

Ross D.

Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.

YA

Yotam A.

We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

RD

Ross D.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features37
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Drag & Drop
  • Email Alerts
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations343
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations184
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

PagerDuty logo

PagerDuty

Horrible Customer Service and response

Reviewed a year ago

Will never use this company ever again. ServiceNow has way better options within their product. This company needs to take notes.

Pros

Ease of use. The only reason we used it at the time was for escalation and bridge connection during a major problem.

Cons

Not worth the money. The customer service is horrible. Billing is difficult to deal with. Cancelled our account and kept billing us. When we tried to [SENSITIVE CONTENT HIDDEN] an explanation or help it went unanswered.