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ServiceNow vs Syxsense Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT professionals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

43

34

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

5

4

3

2

1

41

14

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.

RH

Rick H.

Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.

SR

Samuel R.

I love the ease of connecting to a users machine. I love the ease in packaging the software.

DE

Derek E.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

It should not pop up in the center of the screen and disturb their work.

DE

Derek E.

Our company had a problem with management of users working from home.

AN

Adam N.

Cuts down on the time it takes to resolve problems.

JK

Jim K.

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Discovery
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Device Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Password Protection
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Runtime Container Security
  • SQL Injections
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Source-Code Scanning
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Threat Intelligence
  • Threat Protection
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Web-Application Security
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features123
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Discovery
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Device Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Event Tracking
  • File Sharing
  • File Transfer
  • HIPAA Compliant
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Scanning
  • Network Security
  • Network Wide Management
  • PCI Compliance
  • Password Management
  • Password Protection
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Runtime Container Security
  • SQL Injections
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Source-Code Scanning
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Threat Intelligence
  • Threat Protection
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virus Definition Update
  • Vulnerability Assessment
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Scanning
  • Web-Application Security
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations273
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk