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ServiceNow vs Qlik Sense Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. It...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

43

34

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

93

77

8

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

Very easy to use for end-users, very nice visual representations, perfect for "build-it-your-own", really nice tool for interactive presentations.

PE

Peter E.

I love the analytics sections in Qlik Sense; it is super interesting and easy to conclude by viewing its analytics. The best thing is that I can easily install it and accumulate my data into it.

Nadeemur R.

When I first used qliksense server I loved it very much. The UI is very good and impressive.

AR

Amol R.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

I found difficulty with the sellers of the product, which were invasive and sometimes inconvenient. Besides the product being more expensive than the competitors.

JA

Jonathan A.

Cyclic Groups feature is missing. It was present in QlikView.

AR

Anonymous Reviewer

The no Linux supports causes compatibility problems some times.

MA

Mehak A.

  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Association Discovery
  • Automated Routing
  • Automatic Adjustments
  • Availability Management
  • Bayesian Analysis
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contextual Guidance
  • Contextual Search
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Dictionary Management
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Decision Support
  • Drag & Drop
  • Email Management
  • Employee Management
  • False Positives Reduction
  • File Storage
  • Financial Management
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • High Volume Processing
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Marketing Automation
  • Marketing Reports
  • Match & Merge
  • Metadata Management
  • Mobile Dashboards
  • Mobile Reporting
  • Monitoring
  • Monte Carlo Simulation
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multivariate Analysis
  • Natural Language Search
  • Network Monitoring
  • OLAP
  • Offline Access
  • Order Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Profitability Analysis
  • Project Management
  • Public Dashboards
  • Publishing / Sharing
  • Purchasing & Receiving
  • Query Builder
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Regression Analysis
  • Relational Display
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sensitive Data Identification
  • Sensitivity Analysis
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simulation
  • Single Page View
  • Single Sign On
  • Statistical Process Control
  • Statistical Simulation
  • Status Tracking
  • Storytelling
  • Strategic Planning
  • Streaming Analytics
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Thematic Mapping
  • Third Party Integrations
  • Time Series
  • Trend / Problem Indicators
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • Visual Discovery
  • Visual Workflow Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features130
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Association Discovery
  • Automated Routing
  • Automatic Adjustments
  • Availability Management
  • Bayesian Analysis
  • Benchmarking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contextual Guidance
  • Contextual Search
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Dictionary Management
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Decision Support
  • Drag & Drop
  • Email Management
  • Employee Management
  • False Positives Reduction
  • File Storage
  • Financial Management
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • High Volume Processing
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Marketing Automation
  • Marketing Reports
  • Match & Merge
  • Metadata Management
  • Mobile Dashboards
  • Mobile Reporting
  • Monitoring
  • Monte Carlo Simulation
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multivariate Analysis
  • Natural Language Search
  • Network Monitoring
  • OLAP
  • Offline Access
  • Order Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Profitability Analysis
  • Project Management
  • Public Dashboards
  • Publishing / Sharing
  • Purchasing & Receiving
  • Query Builder
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Regression Analysis
  • Relational Display
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sensitive Data Identification
  • Sensitivity Analysis
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simulation
  • Single Page View
  • Single Sign On
  • Statistical Process Control
  • Statistical Simulation
  • Status Tracking
  • Storytelling
  • Strategic Planning
  • Streaming Analytics
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Thematic Mapping
  • Third Party Integrations
  • Time Series
  • Trend / Problem Indicators
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • Visual Discovery
  • Visual Workflow Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations274
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations29
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk