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ServiceNow vs Qualtrics CoreXM Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into brand...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

44

35

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

279

72

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

I love the flexibility of options in terms of how you can deploy questions and the type of questions you can ask using this software. What you can do with the data afterward is just as excellent too.

AR

Anonymous Reviewer

It's easy to learn, easy to use, and even easy to teach. I love this software and would love to become some sort of certified expert user if at all possible.

HS

Hira S.

Their software is excellent, their integration support and API is excellent and their support is hands down the absolute best in the tech industry.

Ryan O.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list.

AR

Anonymous Reviewer

Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago.

SL

Stewart L.

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • AB Testing
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audience Targeting
  • Automated Routing
  • Availability Management
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Segmentation
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Face-to-Face
  • Feedback Management
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Network Monitoring
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Problem Management
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Planning
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Test Scheduling
  • Text Analysis
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Version Control
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features96
  • AB Testing
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audience Targeting
  • Automated Routing
  • Availability Management
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Campaign Segmentation
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Face-to-Face
  • Feedback Management
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Network Monitoring
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Problem Management
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release Planning
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Test Scheduling
  • Text Analysis
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Version Control
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations283
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations52
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk