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ServiceNow vs Riskonnect Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Riskonnect enterprise risk management allows organizations to make informed decisions, track risks, and gather data to help...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

121

5

4

3

2

1

70

45

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app
ic-pricetag

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

Not enoughreviews yet

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features66
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Enterprise Risk Management
  • Exceptions Management
  • Financial Risk Reporting
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Network Monitoring
  • OSHA Compliance
  • Operational Risk Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features41
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Business Process Control
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Enterprise Risk Management
  • Exceptions Management
  • Financial Risk Reporting
  • HIPAA Compliant
  • ISO Compliance
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Controls Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Legal Risk Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Network Monitoring
  • OSHA Compliance
  • Operational Risk Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Request Assignment
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations355
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk