ServiceNow vs Salesforce Sales Cloud Comparison

One page and graph to show me my budget and how it compares to what my department (clinical eng) spends monthly compared to the monthly budget

The only con I can speak of is that the software is somewhat pricey

As a cloud hosted software, it is easy to track incidents, any depreciation and assets that belongs to users.It also can be customized with multiple support options. The reports are also easily customizable and easy to understand.

The navigation panel can be a mind-boggling experience to use plus the software does not offer On-premises features plus it is relatively expensive upcost wise.

I have been using ServiceNOW (SNOW going forward) for over 3 years at Nielsen now. The platform holds together a ticketing platform, a custom-built application, self-help, service desk contact information, and knowledge base articles. Our organization also has some integrations with our HR, IT and Finance systems and require a little more maintenance as we are currently committed to another well-established platform. My tickets are always visible, my approvals, etc widgets are very useful too. The portal is light, so it is fast and it also connects seamlessly with Okta.

Employees tend to get confused if the widgets are not correctly set up under the relevant sections of SNOW. The roll out time is quick, but the set up is the larger task. Custom applications running on SNOW can be a little buggy at times. The platform can turn into a administration nightmare if it is not maintained well.

The ease in which it kept track and managed IT ticket requests. You could easily see the queue and also do tons of data analytics from response times, to ticket requests per month per department, and how often tickets had to be escalated. The cloud-based platform really helps your reomte workers have access to a live database that was updated and always "correct." This was also extremely affordable for all the different capabilities it added.

The service technicians aren't always available as spelled out in the service agreement. Luckily we didn't have issues with this often and we were able to resolve issues on our own or could wait it out until it was fixed.

It has wide variety of features and multiple platforms. The best part about the software(servicenow) is its GUI. It takes a while to understand but now I know it has all features in it.

It looks like it has all the features in it but difficult to understand how it works. I use the servicenow by salesforce as a ticketing tool and it took me time to get a grip on it.

The entire experience of buying Salesforce was horrible. The account executive sounded like a used car salesman and was extremely pushy. Not to mention after Salesforce takes your money, it is a sell and go operation.

*Salesforce is convinced they are the operational central nervous system essential for any realm of business Example: Manufacturing Cloud - Salesforce attaches "Cloud" to any vertical they sell into and claim to configure their CRM specific to the category they are selling into. *Salesforce is awfully expensive and fees are continuously tacked on year over year.

Easy to Implement and manage Customization is good part of this tool Knowledge Article and Incident Management capability is good Very Simple design makes things sometimes better

Looks too bulky Complex to Navigate from different sections Design and fonts are not user friendly Sometimes very slow and Incident/Request search functionality is not up to the mark

SalesForce is indeed very easy to use, user interface looks great and easy to navigate.

I would say the design on the software, it's just basic.

This application can scale to any business of any size. It's unique and customized environment can be curtailed to any industry. Once inside, it is very easy to navigate from task to task. This application also integrates with other software and services, such as FedEx shipping tool and ServiceNow. Having that integration streamlines your business and creates less touch points between interdepartmental communication creating a more effective process for your clients/end user.

This software is extremely expensive to implement and make unique to your business. It requires a serious investment in consultants and developers time to make sure it works correctly and effectively for your business. If you hire a sub-par shop to implement this for you, you will pay for it dearly in the long run by having to improve bugs constantly.

- The platform can be highly customized according to one's needs. - Great integration with third party apps. - Interface is highly intuitive, simple, and easy to use. - Software is very reliable and powerful. - Cloud based CRM, meaning it can be accessed anywhere and anytime, providing one has the internet connection.

- Very complex. Be ready to spend countless hours navigating the official documentation for answers when one gets stuck. Some things might not work correctly even after following all the steps listed in the documentation. - A great amount of training is required for a beginner to understand how the different pieces of the software fits together. - Reporting features are not as great as ServiceNow (another CRM).