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ServiceNow vs ConnectWise Control Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

48

37

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

1,292

393

60

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

RB

Rory B.

The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.

BM

Broc M.

So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.

BC

Brett C.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.

RS

Rene S.

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.

EP

Elias P.

The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

CL

Craig L.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Network Monitoring
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Presentation Streaming
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management
  • Total features60
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendee Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Network Monitoring
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Presentation Streaming
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations309
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations23
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk