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ServiceNow vs Service Fusion Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

149

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

28

26

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

90

34

6

5

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.
Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.
Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
Another Broken Software With Crappy Back-End Support.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • File Storage
  • For General Contractors
  • For Locksmiths
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Heatmaps
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multiple Projects
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Overhead Costs Estimating
  • Overtime Calculation
  • Partial Payments
  • Password Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Photo Capture
  • Photos / Images
  • Portfolio Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Trend Analysis
  • User Profiles
  • Vendor Management
  • Version Control
  • Voice Mail
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features141
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • File Storage
  • For General Contractors
  • For Locksmiths
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Heatmaps
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multiple Projects
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Overhead Costs Estimating
  • Overtime Calculation
  • Partial Payments
  • Password Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Photo Capture
  • Photos / Images
  • Portfolio Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Trend Analysis
  • User Profiles
  • Vendor Management
  • Version Control
  • Voice Mail
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations223
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation