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ServiceNow vs Slack Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
6.67
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.7
22.8K
16.3K
5.4K
868
121
46
- Value for money
- Ease of use
- Features
- Customer support
Pros
Miguel S.
Pros
Cons
Ewan H.
Cons
Key features
- Total features66
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audio Calls
- Authentication
- Automated Routing
- Availability Management
- Billing & Invoicing
- Brainstorming
- Budget Management
- Calendar Management
- Call Conferencing
- Call Recording
- Call Routing
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Small Businesses
- Full Text Search
- Group Management
- HIPAA Compliant
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- In-App Training
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Member Directory
- Messaging
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Notes Management
- Onboarding
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Presentation Streaming
- Prioritization
- Problem Management
- Productivity Tools
- Project Management
- Project Planning/Scheduling
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Two-Factor Authentication
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Workflow Configuration
- Workflow Management
- Total features80
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Audio Calls
- Authentication
- Automated Routing
- Availability Management
- Billing & Invoicing
- Brainstorming
- Budget Management
- Calendar Management
- Call Conferencing
- Call Recording
- Call Routing
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Small Businesses
- Full Text Search
- Group Management
- HIPAA Compliant
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- In-App Training
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Member Directory
- Messaging
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Notes Management
- Onboarding
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Presentation Streaming
- Prioritization
- Problem Management
- Productivity Tools
- Project Management
- Project Planning/Scheduling
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Two-Factor Authentication
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations391
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations2267
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
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User reviews that mention these apps
Verified reviewer
Computer Software, 1,001-5,000 employees
Used weekly for 2+ years
Review source
Share this review:
ServiceNow
ServiceNow is an amazing Enterprise tool to keep organize your work and your teams
It's a must-have for companies that provide IT services and organize their cross-functional team. I haven't seen other tool that keep everything well organized
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm you can customize your Dashboards and initial page, even with colors.
For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool
Chetan T.
Broadcast Media, 5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
My overall experience with SNOW has been good. There are platforms that are equally good, if not slightly better, but this would be my choice if I was running an organization of 1000+ employees. The user journeys can be confusing but if the pages are set up correctly and maintained, this app can be a boon for companies who are encouraging using SNOW and treating it as a homepage for all internal sites (like a company intranet). The platform allows third party integrations with Okta, Slack and Salesforce and also custom applications that can be hosted and run off SNOW.
I have been using ServiceNOW (SNOW going forward) for over 3 years at Nielsen now. The platform holds together a ticketing platform, a custom-built application, self-help, service desk contact information, and knowledge base articles. Our organization also has some integrations with our HR, IT and Finance systems and require a little more maintenance as we are currently committed to another well-established platform. My tickets are always visible, my approvals, etc widgets are very useful too. The portal is light, so it is fast and it also connects seamlessly with Okta.
Employees tend to get confused if the widgets are not correctly set up under the relevant sections of SNOW. The roll out time is quick, but the set up is the larger task. Custom applications running on SNOW can be a little buggy at times. The platform can turn into a administration nightmare if it is not maintained well.
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