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ServiceNow vs Snowplow Insights Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Snowplow Insights is a cloud-based data collection solution designed to help small to large businesses collect and warehouse...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.
Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.
Pros
Not enoughreviews yet
Cons
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.
Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.
Cons
Not enoughreviews yet
Key features
- Total features98
- API
- Activity Dashboard
- Ad hoc Query
- Address Validation
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Asset Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customer Database
- Customizable Branding
- Customizable Questions
- Customization
- Dashboard
- Data Aggregation and Publishing
- Data Analysis Tools
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Governance
- Data Import/Export
- Data Integration
- Data Mapping
- Data Migration
- Data Profiling
- Data Quality Control
- Data Security
- Data Verification
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop
- Email Address Extraction
- Email Management
- Employee Portal
- Event Management
- Event Triggered Actions
- Graphical Workflow Editor
- Heatmaps
- IP Address Extraction
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Information Governance
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Job Scheduling
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Master Data Management
- Match & Merge
- Meeting Management
- Metadata Management
- Multi-Domain
- Multiple Data Sources
- Multiple Projects
- Network Monitoring
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Phone Number Extraction
- Portfolio Management
- Prioritization
- Problem Management
- Process Management
- Progress Tracking
- Project Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Assessment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Web Data Extraction
- Workflow Configuration
- Workflow Management
- Total features32
- API
- Activity Dashboard
- Ad hoc Query
- Address Validation
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Asset Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customer Database
- Customizable Branding
- Customizable Questions
- Customization
- Dashboard
- Data Aggregation and Publishing
- Data Analysis Tools
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Governance
- Data Import/Export
- Data Integration
- Data Mapping
- Data Migration
- Data Profiling
- Data Quality Control
- Data Security
- Data Verification
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop
- Email Address Extraction
- Email Management
- Employee Portal
- Event Management
- Event Triggered Actions
- Graphical Workflow Editor
- Heatmaps
- IP Address Extraction
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Information Governance
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Job Scheduling
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Master Data Management
- Match & Merge
- Meeting Management
- Metadata Management
- Multi-Domain
- Multiple Data Sources
- Multiple Projects
- Network Monitoring
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Phone Number Extraction
- Portfolio Management
- Prioritization
- Problem Management
- Process Management
- Progress Tracking
- Project Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Assessment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Web Data Extraction
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations223
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations19
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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