This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

ServiceNow vs Splunk Enterprise Comparison

search
Add to Compare
Recommended for you

Good recommendations?

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$225/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(57)

5

4

3

2

1

27

25

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

85

38

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

Pros

The inbound and outbound data on our network traffic is outstanding. You can customize this logs to your benefit and creating dashboards on this is very simple.
Excellent and reliable albeit slow place to turn when investigating an incident, logs are easily available and sortable leading to quick and accurate determinations.
Splunk has very strong query language event complex commands like Join, subquery or aggregate which much the same with SQL query with good report UI to display result.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Cons

I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
We created several reports/charts for visualization. We use splunk as security logs tool to see the firewall traffic, tracing any vulnerable access, any database related crash.
Splunk query language is quite hard to learn for new user and its query error is too generic for troubleshooting.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features98
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Provisioning
  • CPU Monitoring
  • Capacity Analytics
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Cost Tracking
  • Credential Management
  • Custom Development
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Questions
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deep Learning
  • Demand Monitoring
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Portal
  • Encryption
  • Endpoint Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • File Integrity Monitoring
  • Firewalls
  • For Healthcare
  • Forensic Analysis
  • Full Transaction Diagnostics
  • Graphical Workflow Editor
  • Heatmaps
  • Historical Audit
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Incident Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Log Collection
  • Log Management
  • ML Algorithm Library
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Network Troubleshooting
  • Model Training
  • Modeling & Simulation
  • Monitoring
  • Multi-Cloud Management
  • Multiple Projects
  • Natural Language Processing
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • OLAP
  • OSHA Compliance
  • Password Management
  • Patch Management
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Predictive Analytics
  • Predictive Modeling
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Root Cause Analysis
  • Safety Incident Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Logs
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Simulation
  • Statistical Modeling
  • Status Tracking
  • Supply Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Timeline Management
  • Trace individual transactions
  • Trend Analysis
  • Two-Factor Authentication
  • Uptime Reporting
  • User Activity Monitoring
  • VPN
  • Vendor Management
  • Version Control
  • Virtual Machine Monitoring
  • Visual Discovery
  • Visualization
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Approval
  • Workflow Configuration
  • Workflow Management
  • Total features121
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Provisioning
  • CPU Monitoring
  • Capacity Analytics
  • Capacity Management
  • Change Management
  • Charting
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Cost Tracking
  • Credential Management
  • Custom Development
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Questions
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deep Learning
  • Demand Monitoring
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Portal
  • Encryption
  • Endpoint Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Event Triggered Actions
  • File Integrity Monitoring
  • Firewalls
  • For Healthcare
  • Forensic Analysis
  • Full Transaction Diagnostics
  • Graphical Workflow Editor
  • Heatmaps
  • Historical Audit
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Incident Management
  • IT Monitoring
  • IT Reporting
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Log Collection
  • Log Management
  • ML Algorithm Library
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Network Troubleshooting
  • Model Training
  • Modeling & Simulation
  • Monitoring
  • Multi-Cloud Management
  • Multiple Projects
  • Natural Language Processing
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • OLAP
  • OSHA Compliance
  • Password Management
  • Patch Management
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Portfolio Management
  • Predictive Analytics
  • Predictive Modeling
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Relationship Mapping
  • Remediation Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Root Cause Analysis
  • Safety Incident Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Logs
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Simulation
  • Statistical Modeling
  • Status Tracking
  • Supply Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Timeline Management
  • Trace individual transactions
  • Trend Analysis
  • Two-Factor Authentication
  • Uptime Reporting
  • User Activity Monitoring
  • VPN
  • Vendor Management
  • Version Control
  • Virtual Machine Monitoring
  • Visual Discovery
  • Visualization
  • Vulnerability Protection
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Approval
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations212
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations29
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. Splunk Enterprise

See how ServiceNow and Splunk Enterprise stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.