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ServiceNow vs SysAid Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

42

33

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

220

87

21

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.

TH

Tim H.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.

JW

Joe W.

Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.

Erick V.

Emails notifications is ugly. Not intuitive software, hardly understandable at first.

MG

Marius G.

  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Timer
  • Trend Analysis
  • Uptime Reporting
  • Vendor Management
  • Version Control
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Total features90
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Bandwidth Monitoring
  • Barcode / Ticket Scanning
  • Benchmarking
  • CMDB
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Timeline Management
  • Timer
  • Trend Analysis
  • Uptime Reporting
  • Vendor Management
  • Version Control
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations269
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations20
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk