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ServiceNow vs TeamDynamix Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Miguel S.
Pros
Juliana N.
Cons
Ewan H.
Cons
Key features
- Total features66
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Budget Management
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- ETL
- Email Management
- File Sharing
- For IT Project Management
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Milestone Tracking
- Monitoring
- Multi-Channel Communication
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portfolio Management
- Prioritization
- Problem Management
- Project Management
- Project Planning/Scheduling
- Project Tracking
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Resource Management
- Risk Management
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Version Control
- Workflow Configuration
- Workflow Management
- Total features83
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Budget Management
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Cost-to-Completion Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- ETL
- Email Management
- File Sharing
- For IT Project Management
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Idea Management
- Impact Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Milestone Tracking
- Monitoring
- Multi-Channel Communication
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Portfolio Management
- Prioritization
- Problem Management
- Project Management
- Project Planning/Scheduling
- Project Tracking
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Resource Management
- Risk Management
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations389
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations2
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Stefan v.
Education Management, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better.
Reports are powerful (if a little unintuitive) and the asset management system is good.
The software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.
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