This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

ServiceNow vs TeamViewer Comparison

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(54)

5

4

3

2

1

24

25

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

5,299

2,258

291

28

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

Pros

Like I said before I would like a lower price but in my opinion this is the top remote software on the market and you want the best you have to pay for it.
I liked the sharing feature which has helped me to share my screen with best quality with my connections when working. Also the UI is easy to use and can be used by amateur.
Excellent, highly recommended product that is perfect when you need to share a screen and audio/video chat at the same time. Super simple to set up and get running.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Cons

Most of the times these days connection gets interrupted and only the call received person has the permission to close the connection which is bad. Otherwise it will get struck for a while.
The issue with the updates sometime slowed the overall process of error killing. If I had a different version than the other user, we had to match the version by updating the software first.
So then it would defeat the purpose of working for home if you have to go in to find out the new password. That being said, in the past week I've only lost connect randomly once.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Board Meetings
  • Calendar Management
  • Capacity Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Invitation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Legislative Meetings
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Portfolio Management
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Remote Printing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Software Development
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Troubleshooting
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Management
  • Whiteboard
  • Workflow Configuration
  • Workflow Management
  • Total features56
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendee Management
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Board Meetings
  • Calendar Management
  • Capacity Management
  • Case Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Diagnostics Tools
  • Document Management
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Internal Meetings
  • Inventory Management
  • Invitation Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Legislative Meetings
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Portfolio Management
  • Presentation Streaming
  • Presentation Tools
  • Prioritization
  • Private Chat
  • Problem Management
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Relationship Mapping
  • Remote Access/Control
  • Remote Printing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Software Development
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Troubleshooting
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Version Control
  • Video Conferencing
  • Video Management
  • Whiteboard
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations208
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations38
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. TeamViewer

See how ServiceNow and TeamViewer stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.