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ServiceNow vs Teamwork Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Work and project management software that helps in-house teams & agencies improve collaboration, visibility, accountability...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

10

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

28

26

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

404

217

48

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.
Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Pros

Use Teamwork every day and great task management software and absolutely love it and make constant updates to improve the experience. A good place to document everything.
From the sales team to technical support, the responsiveness and dedication from the crew at Teamwork has been fantastic.
I have been using TeamWork for 6 years now, I am very happy with it, and new useful features are always being added, making the tool more and more helpful and efficient.

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.
Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Cons

Our problem was that everyone on our team was using the software differently and projects were getting lost simply because they weren't assigned correctly.
In order for a task to be sent to billing it has to have hours attached. This is a pain if you have no hours but do have materials.
We do struggle to get reports out of the system in an automated or less manual way, particularly the billing side of the system.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Diagnostic Tools
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email-to-Task Conversion
  • Employee Portal
  • Employee Time Tracking
  • Estimating
  • Event Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Impact Management
  • Import Tasks
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Management
  • Job Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Department/Project
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Organizational Charting
  • Overtime Calculation
  • Parent Task
  • Password Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Roadmapping
  • Productivity Analysis
  • Progress Reports
  • Progress Tracking
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Spreadsheet View
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Template Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Traditional Methodologies
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Visualization
  • Workflow Configuration
  • Workflow Management
  • Total features150
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Diagnostic Tools
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email-to-Task Conversion
  • Employee Portal
  • Employee Time Tracking
  • Estimating
  • Event Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Idea Management
  • Impact Management
  • Import Tasks
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Management
  • Job Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Department/Project
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Organizational Charting
  • Overtime Calculation
  • Parent Task
  • Password Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Planning Tools
  • Portfolio Management
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Roadmapping
  • Productivity Analysis
  • Progress Reports
  • Progress Tracking
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Assignment
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Spreadsheet View
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Template Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Traditional Methodologies
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Visualization
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations223
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations118
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation