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ServiceNow vs GigaTrak Tool Tracking System Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

GigaTrak, true Tool Tracking Software, a powerful easy to use solution to manage all of your gear. Call us today!

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

168

5

4

3

2

1

93

61

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.6

28

5

4

3

2

1

17

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Pros

However, the support that we have received from Gigatrak has been phenomenal. Sales support has been great, deployment support has been great, and general support has been great.
It’s so easy to use and learn. The support team is wonderful, they have been there to help me with every question I had.
The software is easy to learn, the reports to track maintenance are awesome this software is easy to use great value for the price.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

It is difficult to use the device. Many users were very frustrated.
Have not come across anything I dislike about the software.
Parts of the system is hard to understand - there has to be a master set up which should be able to be turned off if there is only one location.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features66
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Library
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Calibration Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features25
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Library
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Calibration Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Returns Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations391
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrationsN/A
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

NB
AvatarImg

Noopur B.

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Strealine your service delivery operations

Reviewed 8 months ago
Pros

Apart from being an efficient IT Service Management tool, ServiceNow aides in provinding a centralized system for service operations and tracking service disruption incidents.

Cons

Customization in ServiceNow can be a painful task.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

Excellent Incident tracking Tool

Reviewed 7 months ago

Excellent tool and request & Incident tracking and reporting purposes

Pros

Ease of use, User friendly and good User Interface.

Cons

Having autorouting feature will greatly help manual assignment

vs
AvatarImg

vidya sagar reddy p.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow a great way to track the ITSM requests

Reviewed 5 months ago

Overall its a great tool to have experience with when working as SME or platform engineer as its the widely and extensively used tool for tracking purposes.

Pros

I like the level of customization it offers to each organization and custom features that can be developed and integrated to the tool based on the needs of the company.

Cons

Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links.

AR
AvatarImg

Verified reviewer

Insurance, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

Platform that helps in process management with ticketing system and workflows.

Reviewed 2 years ago

The overall experience is satisfactory.

Pros

One of the best tool to raise incident tickets across multiple teams in the organization. We are using service now for tracking log changes. We are mainly use for change management, logs tracking and product release incident tickets

Cons

Nothing to dislike in the product. It does what it promises to do.

ER
AvatarImg

Earlie R.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

More than a Ticketing System

Reviewed 3 years ago

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Pros

Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!

Cons

I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.

CE
AvatarImg

Catalin E.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Great platform

Reviewed 7 months ago
Pros

Future rich, easy to use, great tracking and logs

Cons

It requires a dedicated team to be implemented efficiently , high costs, but overall it is worth it

ps
AvatarImg

pranay s.

Computer Software, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

great tool to manage incident tickets

Reviewed 6 months ago
Pros

tracking and monitoring incidents has got much easier with serviceNow

Cons

Search filer could be improved, looks more old fashioned

AvatarImg
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Ibrahim K.

Information Technology and Services, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

Service Now - ITSM (IT services management)

Reviewed 5 months ago

Overall experience has been great as it does the job for my business requirements.

Pros

This tool offers many features but I've used this tool for ticket maintenance, and service management. For service management the services catalogue offers extensible options to manage and generate service level requests, however we integrated our companies SNOW with Clients SNOW in configuring API's for ticket generation and maintenance.

Cons

The tool requires some level of training to actually unlock and be able to utilize all the catalogues this tool offers, delays in report generation with a very difficult integration model.

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Ambar Y.

Outsourcing/Offshoring, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

Amazing Tool! Easy To Use And Fast, Gives You Better Productivity.

Reviewed 22 days ago

Very satisfying experience!!

Pros

Fast and simple to use. By offering a service model that defines, organizes, and regulates the flow of work, it accelerates the delivery of services. To get ServiceNow working in an enterprise, only a small amount of configuration is needed.

Cons

Nothing to say. This tool is already perfect for ticket management. No cons.

UG
AvatarImg

Utkarsh G.

Information Technology and Services, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

Want service now? Switch to ServiceNow

Reviewed 9 days ago
Pros

Its user experience is best to interact with, easy monitoring, tracking, joining with mail services and much more.

Cons

Sometimes there is some seconds latency in opening tickets, this needs improvement

AvatarImg
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Balaji L.

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Ahead of future

Reviewed 10 months ago
Pros

With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.

Cons

The tool offers varieties of developments but needs more expertise on implementation and effectiveness.

GR
AvatarImg

Gonzalo R.

Automotive, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow in the automotive industry used by IT

Reviewed 2 years ago

Good system to manage requirements, even though it can become tedious

Pros

One point of contact for users to request service, incidents or changes on our system

Cons

With a lot of options it can become confusing for users to know what type of ticket to create. Adoption of the use of this tool is a big challenge

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Parul A.

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Very good tool for Incident management

Reviewed 2 months ago
Pros

I have used various tools for Incident management but service now is one of the best one.This helps in tracking the Incidents,SLA,creating reports.

Cons

Reporting feature can be enhanced & there can be more options in reports creation.

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

SaaS based enterprise ticketing, change management, and configuration management

Reviewed 2 years ago

We use ServiceNow for managing support requests coming in to IT, for IT change management, and application configuration management. It has proven to be stable and reliable.

Pros

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

Cons

This is a little more complicated for things like configuration management and opening a support request (from a support provider perspective). There are just a lot of steps and a lot of information to fill out. I would recommend having a couple of ServiceNow experts who can help standardize workflows and provide training for these more complicated tasks. Also, the dashboard can get too cluttered if you let it.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

The best IT Service Management tool in the market

Reviewed 8 months ago

Overall we are very happy with ServiceNow and use it on daily basis for incident management, Change management and IT helpdesk operations.

Pros

Incident management, service catalog, problem management, change management, service portals, DevOps

Cons

Frequent upgrades needed, needs specialized knowledge for configuration and administration of the various processes in the tool, a bit expensive

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Gajendra R.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Service Now Review

Reviewed 2 years ago

For me it very good, specially the change.very easy to create change and follow up with the different parties.

Pros

Amazing tool for change incident and CMDB management. I am using this tool for change and incident and I found it best among the tools I used. Design the too the way you want. Very simple user interface and make process very easy. With any experience user can use this tool

Cons

Nothing as I am aware of as for me this is best and the way service now is improving , I have nothing what I can this as an improvement.

SD
AvatarImg

Stefano D.

Wholesale, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow great ticket system

Reviewed a year ago
Pros

Great ticket system easy to use with great features and great experience for the customers opening tickets.

Cons

Took a while to get it setup, but it was worth the time to be sure it was working as we wanted it to.

JN
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Jeff N.

Education Management, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

ServiceNow logo

ServiceNow

Alright for what it is

Reviewed 7 months ago

Not bad at all, would recommend to others looking for a ticketing system that works well.

Pros

There wasn't a lot of extra stuff going on with it which made it straightforward and easy to sue off the start.

Cons

The design of it just seemed bland compared to what else is out there.

MM
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Meenakshi M.

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

S-Now

Reviewed a year ago

New to the tool but very excited.

Pros

Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.

Cons

Integrating various things is tough as it need the requirements from customer.

ED
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Edrick D.

Human Resources, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

Great Ticketing Tool!

Reviewed 2 years ago

Overall, this is a great software to organize and manage requests and concerns in mid to large businesses.

Pros

This software have extensive features which allow us users to work more efficiently. Managing request and concerns of our employees has been easier because they can create raise it through chat or ticket/case in this software anytime. Communication by users and administrators have been easy because they can follow-up through the software or even via email. Dashboard also can be customized depending on the user's needs. It also has a Knowledge Base Management attached to it which allow administrators to clarify or countercheck their responses/resolutions to the tickets/cases.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

AR
AvatarImg

Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow is an amazing Enterprise tool to keep organize your work and your teams

Reviewed 2 years ago

It's a must-have for companies that provide IT services and organize their cross-functional team. I haven't seen other tool that keep everything well organized

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm you can customize your Dashboards and initial page, even with colors.

Cons

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool

TL
AvatarImg

Tim L.

Telecommunications, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

Good software to manage out ticket system

Reviewed 4 years ago
Pros

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

Cons

Given so many features are available, sometimes it is hard to find what you are looking for. The GUI can be improved.

AR
AvatarImg

Verified reviewer

Telecommunications, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceNow logo

ServiceNow

Very flexible ITSM Tool

Reviewed 3 years ago
Pros

This tool is very flexible and allows even Business Users to configure processes and worfkflows.

Cons

The license is rather difficult to understand and must be re-considered over time.

ER
AvatarImg

Edgar R.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceNow logo

ServiceNow

ServiceNow ; SupportNow

Reviewed 9 months ago

ServiceNow has allowed my team and me to assist users in my field as well as manage machine inventory. An easy-to-use tool with a plethora of functions and services.

Pros

The dozens of functions and features are offered. Has made my job easy and enjoyable. Easy to navigate.

Cons

At first, a tad bit tricky to maneuver and use to its full potential. Would like to see an integrated help system.

AR
AvatarImg

Verified reviewer

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceNow logo

ServiceNow

Service now administrator

Reviewed 4 months ago

Overall this is good tool to have for ITSM/ITOM .

Pros

This is one the good SaaS product available in the market for ITSM. Its easy to manage and support is also very good.

Cons

This is very expensive once all initial discount is over.