ServiceNow vs GigaTrak Tool Tracking System Comparison

Apart from being an efficient IT Service Management tool, ServiceNow aides in provinding a centralized system for service operations and tracking service disruption incidents.

Customization in ServiceNow can be a painful task.

Ease of use, User friendly and good User Interface.

Having autorouting feature will greatly help manual assignment

I like the level of customization it offers to each organization and custom features that can be developed and integrated to the tool based on the needs of the company.

Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links.

One of the best tool to raise incident tickets across multiple teams in the organization. We are using service now for tracking log changes. We are mainly use for change management, logs tracking and product release incident tickets

Nothing to dislike in the product. It does what it promises to do.

Loved Service Now! This made managing our help desk easy and our tech were able to work efficiently and effectively. The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc. I even enjoyed the Mobile App!

I wish there were different/more theme colors you could customize/choose from. Also the mobile app was complicated setting up.

Future rich, easy to use, great tracking and logs

It requires a dedicated team to be implemented efficiently , high costs, but overall it is worth it

tracking and monitoring incidents has got much easier with serviceNow

Search filer could be improved, looks more old fashioned

This tool offers many features but I've used this tool for ticket maintenance, and service management. For service management the services catalogue offers extensible options to manage and generate service level requests, however we integrated our companies SNOW with Clients SNOW in configuring API's for ticket generation and maintenance.

The tool requires some level of training to actually unlock and be able to utilize all the catalogues this tool offers, delays in report generation with a very difficult integration model.

Fast and simple to use. By offering a service model that defines, organizes, and regulates the flow of work, it accelerates the delivery of services. To get ServiceNow working in an enterprise, only a small amount of configuration is needed.

Nothing to say. This tool is already perfect for ticket management. No cons.

Its user experience is best to interact with, easy monitoring, tracking, joining with mail services and much more.

Sometimes there is some seconds latency in opening tickets, this needs improvement

With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.

The tool offers varieties of developments but needs more expertise on implementation and effectiveness.

One point of contact for users to request service, incidents or changes on our system

With a lot of options it can become confusing for users to know what type of ticket to create. Adoption of the use of this tool is a big challenge

I have used various tools for Incident management but service now is one of the best one.This helps in tracking the Incidents,SLA,creating reports.

Reporting feature can be enhanced & there can be more options in reports creation.

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

This is a little more complicated for things like configuration management and opening a support request (from a support provider perspective). There are just a lot of steps and a lot of information to fill out. I would recommend having a couple of ServiceNow experts who can help standardize workflows and provide training for these more complicated tasks. Also, the dashboard can get too cluttered if you let it.

Incident management, service catalog, problem management, change management, service portals, DevOps

Frequent upgrades needed, needs specialized knowledge for configuration and administration of the various processes in the tool, a bit expensive

Amazing tool for change incident and CMDB management. I am using this tool for change and incident and I found it best among the tools I used. Design the too the way you want. Very simple user interface and make process very easy. With any experience user can use this tool

Nothing as I am aware of as for me this is best and the way service now is improving , I have nothing what I can this as an improvement.

Great ticket system easy to use with great features and great experience for the customers opening tickets.

Took a while to get it setup, but it was worth the time to be sure it was working as we wanted it to.

There wasn't a lot of extra stuff going on with it which made it straightforward and easy to sue off the start.

The design of it just seemed bland compared to what else is out there.

Tool is very in demand and resources do not need much training. Easy to setup as many companies offer the setup packages.

Integrating various things is tough as it need the requirements from customer.

This software have extensive features which allow us users to work more efficiently. Managing request and concerns of our employees has been easier because they can create raise it through chat or ticket/case in this software anytime. Communication by users and administrators have been easy because they can follow-up through the software or even via email. Dashboard also can be customized depending on the user's needs. It also has a Knowledge Base Management attached to it which allow administrators to clarify or countercheck their responses/resolutions to the tickets/cases.

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm you can customize your Dashboards and initial page, even with colors.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

Given so many features are available, sometimes it is hard to find what you are looking for. The GUI can be improved.

This tool is very flexible and allows even Business Users to configure processes and worfkflows.

The license is rather difficult to understand and must be re-considered over time.

The dozens of functions and features are offered. Has made my job easy and enjoyable. Easy to navigate.

At first, a tad bit tricky to maneuver and use to its full potential. Would like to see an integrated help system.

This is one the good SaaS product available in the market for ITSM. Its easy to manage and support is also very good.

This is very expensive once all initial discount is over.