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ServiceNow vs Tool Tracking System Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
GigaTrak, true Tool Tracking Software, a powerful easy to use solution to manage all of your gear. Call us today!
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
AR
Anonymous Reviewer
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
Miguel S.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.
SM
Shannon M.
Pros
After researching several companies and demos of different products, we like GigaTrak the best not only for ease of use but also the price. They do not charge per asset like many others do.
TS
Terry S.
The software is easy to learn, the reports to track maintenance are awesome this software is easy to use great value for the price.
GT
Gary T.
It’s so easy to use and learn. The support team is wonderful, they have been there to help me with every question I had.
SK
Susan K.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
ED
Edrick D.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
AR
Anonymous Reviewer
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
Ewan H.
Cons
It is difficult to use the device. Many users were very frustrated.
BB
Brian B.
Have not come across anything I dislike about the software.
CV
Clara V.
Parts of the system is hard to understand - there has to be a master set up which should be able to be turned off if there is only one location.
BS
Barbara S.
Key features
- Total features66
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Library
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Availability Management
- Barcode / Ticket Scanning
- Barcode Recognition
- Calibration Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Drag & Drop
- Email Management
- Fixed Asset Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Inspection Management
- Interaction Tracking
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Labeling
- License Management
- Lifecycle Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Network Monitoring
- Performance Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Returns Management
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Version Control
- Workflow Configuration
- Workflow Management
- Total features25
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Library
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Availability Management
- Barcode / Ticket Scanning
- Barcode Recognition
- Calibration Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Drag & Drop
- Email Management
- Fixed Asset Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Inspection Management
- Interaction Tracking
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- Labeling
- License Management
- Lifecycle Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Network Monitoring
- Performance Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Returns Management
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Scheduling
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations306
- Asana
- Box
- Datadog
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Microsoft 365
- Microsoft Azure
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Wordpress
- Zapier
- Zendesk
- Total integrationsN/A
- Asana
- Box
- Datadog
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Microsoft 365
- Microsoft Azure
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Wordpress
- Zapier
- Zendesk
Alternatives
Explore similar apps
US office
56 Top Gallant Road
Stamford, CT 06902
USA
Registered office
Calle Álava 121
08018 Barcelona,
Spain
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