ServiceNow vs Track-It! Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Manoj Krishnan

Helpful software for raising incidents and tracking the same.

2017-10-12

Reporting issues specific to software access, n/w issues to IT support team is quite easy through this software

Pros

I raise an incident on service now and customer support team track it and close the issue, sending me a notification about the same. 2.

Cons

1. I felt that there is a lot of scope for improvement in GUI font, colour choices and options on the homepage. 2. I have observed issues in the loading of its web pages intermittently. 3. For me, this software is primarily useful in reporting the issue. I was expecting a visible direct link for it on the homepage. However, I have to go to "get help", and then we can see its option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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