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ServiceNow vs UpKeep Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign work...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

45

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

47

37

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

838

346

36

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Miguel S.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.

RC

Ron C.

The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

RK

Ryan K.

This software is easy to use and makes organizing and scheduling maintenance easy. I especially like the request portal so that tenants can submit requests directly for approval.

NY

Natasha Y.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Ewan H.

Cons

In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.

TR

THOMAS R.

I have to admit, sometimes the error is on our end and it is going to junk mail.

DL

DIane L.

It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

GH

Gil H.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calibration Management
  • Capacity Management
  • Change Management
  • Check-in/Check-out
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Downtime Tracking
  • Drag & Drop
  • ERP
  • Electronic Signature
  • Email Management
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Capture
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Item Management
  • Job Costing
  • Job Management
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Logbook Tracking
  • MES
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Network Monitoring
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Productivity Analysis
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Receiving/Putaway Management
  • Recurring Appointments
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Retail Inventory Management
  • Returns Management
  • Room Scheduling
  • Root Cause Analysis
  • Routing
  • SKU/UPC Codes
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Software License Management
  • Space Management
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Tire Management
  • Traceability
  • Trend Analysis
  • User Management
  • Vehicle Information
  • Vendor Managed Inventory
  • Vendor Management
  • Version Control
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features189
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calibration Management
  • Capacity Management
  • Change Management
  • Check-in/Check-out
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Downtime Tracking
  • Drag & Drop
  • ERP
  • Electronic Signature
  • Email Management
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Capture
  • Impact Management
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Item Management
  • Job Costing
  • Job Management
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Logbook Tracking
  • MES
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Network Monitoring
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification