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ServiceNow vs VIZOR License Manager Comparison

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Simplify software asset management with a central license repository. Ensure license compliance and manage software requests and costs.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(57)

5

4

3

2

1

27

25

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.
A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

Pros

Not enoughreviews yet

Cons

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • License Tracking
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Multiple Projects
  • Network Monitoring
  • Node Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portable License
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Product Activation
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Trial License
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features15
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customizable Branding
  • Customizable Questions
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Graphical Workflow Editor
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • License Tracking
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Multiple Projects
  • Network Monitoring
  • Node Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portable License
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Product Activation
  • Progress Tracking
  • Project Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Timeline Management
  • Trend Analysis
  • Trial License
  • Vendor Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations212
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. VIZOR License Manager

See how ServiceNow and VIZOR License Manager stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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