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ServiceNow vs VIZOR ServiceDesk & IT Assets Comparison

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$3/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(49)

5

4

3

2

1

21

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Pros

Not enoughreviews yet

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features82
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Software Development
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Support
  • CRM Integration
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Location Tracking
  • Meeting Management
  • Monitoring
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Workflow Management
  • Total features60
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Software Development
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Barcode Support
  • CRM Integration
  • Capacity Management
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Employee Portal
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Forecasting
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Heatmap
  • Help Desk Management
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Location Tracking
  • Meeting Management
  • Monitoring
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Tracking
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Workflow Management

Integrations

  • Total integrations194
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceNow vs. VIZOR ServiceDesk & IT Assets

See how ServiceNow and VIZOR ServiceDesk & IT Assets stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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