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ServiceNow vs Vivantio Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
42
/user
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Miguel S.
AR
Anonymous Reviewer
SM
Shannon M.
Pros
SS
Saleem S.
SK
Steven K.
VG
Victor G.
Cons
ED
Edrick D.
AR
Anonymous Reviewer
Ewan H.
Cons
DE
Daniel E.
EM
Erroll M.
GW
Geoffrey W.
Key features
- Total features66
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Availability Management
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forecasting
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Onboarding
- Online Forums
- Performance Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled / Automated Reports
- Search/Filter
- Secure Login
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Third Party Integrations
- Usage Tracking/Analytics
- User Management
- Version Control
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
- Total features136
- API
- Access Controls/Permissions
- Account Alerts
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Availability Management
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forecasting
- HIPAA Compliant
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Onboarding
- Online Forums
- Performance Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduled / Automated Reports
- Search/Filter
- Secure Login
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Third Party Integrations
- Usage Tracking/Analytics
- User Management
- Version Control
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
Alternatives
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User reviews that mention these apps
michael t.
Telecommunications, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
I used servicenow before Vivantio, and the difference is like night and day with Vivantio being the better choice.
I like the filters the best. With the filters I can usually find what I am looking for easily. The sorting option works well too.
It can be very laggy at times and I have verified that this is not a network issue. This often occurs when updating , submitting, or closing a ticket.
Alisdair B.
Review source
Share this review:
As somebody who has been using Vivantio for a couple of years now, it came as a bit of a surprise when we upgraded our entire system to their 'latest and greatest' that we found ourselves missing features we used to use. Why somebody made the decision to move to a new version and not retain previous features is beyond me. We have now also had to spend a huge amount of time rebuilding our reporting - because they were unable to migrate any of our 100's reports. Re building our reports, you've guessed it... they don't have the same data sets at before. Customer support sends a generic message regarding lost features saying they'll pass on for inclusion on next iteration. All in all, a very frustrating system to use for somebody used to the intuitiveness of ServiceNow etc.
No pros were added to this review
No cons were added to this review
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