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ServiceNow vs Wix Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

4.50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

40

31

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

3,288

2,033

675

105

53

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Pros

I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features98
  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Custom Development
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Dependency Tracking
  • Design Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Financial Management
  • Form Builder
  • Forms Management
  • Geographic Maps
  • Graphical Workflow Editor
  • HTML5 Technology
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Editing
  • Image Library
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Moderation
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Store
  • Multiple Projects
  • Network Monitoring
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Post Management
  • Pre-built Templates
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Promotions Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management
  • Responsive
  • Risk Alerts
  • Risk Assessment
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Video Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features80
  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Ad hoc Query
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Custom Development
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Visualization
  • Dependency Tracking
  • Design Management
  • Diagnostic Tools
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Employee Portal
  • Event Management
  • Event Triggered Actions
  • Financial Management
  • Form Builder
  • Forms Management
  • Geographic Maps
  • Graphical Workflow Editor
  • HTML5 Technology
  • Heatmaps
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Editing
  • Image Library
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Meeting Management
  • Moderation
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Store
  • Multiple Projects
  • Network Monitoring
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Password Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Post Management
  • Pre-built Templates
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Promotions Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management
  • Responsive
  • Risk Alerts
  • Risk Assessment
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Third Party Integrations
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Video Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations240
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations186
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk