App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ServiceNow vs Wix Comparison

Add to Compare

Compare similar apps

Rippling logo

Rippling

4.9

NinjaOne logo

NinjaOne

4.8

SysAid logo

SysAid

4.5

JIRA Service Management logo

JIRA Service Management

4.4

Zoho Creator logo

Zoho Creator

4.3

Freshservice logo

Freshservice

4.5

Good recommendations?

Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

22

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

147

5

4

3

2

1

79

57

9

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

9.1K

5

4

3

2

1

5K

2.9K

906

148

58

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Pros

I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.
You will like Wix and I'm sure with a little time and effort and your creative juices flowing, you can create a spectacular website that is user friendly and your customers would appreciate.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features66
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Automated Routing
  • Availability Management
  • Backlink Monitoring
  • Billing & Invoicing
  • Booking Management
  • Campaign Management
  • Capacity Management
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Confirmation/Reminders
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Design Management
  • Document Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • For Small Businesses
  • Form Builder
  • Forms Management
  • Full Text Search
  • HTML5 Technology
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Editing
  • Image Library
  • Impact Management
  • Incident Management
  • Instructor Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Keyword Rank Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Membership Management
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Post Management
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Catalog
  • Project Management
  • Promotions Management
  • Publishing Options
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Responsive
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Video Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Wait List Management
  • Website Analytics
  • Website Hosting
  • Website Integration
  • Website Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features114
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Automated Routing
  • Availability Management
  • Backlink Monitoring
  • Billing & Invoicing
  • Booking Management
  • Campaign Management
  • Capacity Management
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Confirmation/Reminders
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Design Management
  • Document Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • For Small Businesses
  • Form Builder
  • Forms Management
  • Full Text Search
  • HTML5 Technology
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Image Editing
  • Image Library
  • Impact Management
  • Incident Management
  • Instructor Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Keyword Rank Tracking
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Membership Management
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Post Management
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Prioritization
  • Problem Management
  • Product Catalog
  • Project Management
  • Promotions Management
  • Publishing Options
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Responsive
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Video Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Wait List Management
  • Website Analytics
  • Website Hosting
  • Website Integration
  • Website Management
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations382
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations260
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite