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ServiceNow vs Zoho Creator Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Zoho Creator is a web-based, all-in-one low-code application platform that lets everyone build custom mobile-ready business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

103

5

4

3

2

1

57

41

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.3

127

5

4

3

2

1

58

53

10

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
AvatarImg

Miguel S.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

AR

Anonymous Reviewer

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

SM

Shannon M.

Pros

If you are using other elements of the Zoho suite there are good integrations and Creator would be great for adding functionality for the likes of first-line workers in the organisation.
AvatarImg

Colin M.

For the people who are planning to develop software is really useful it helps you get everything organized and reminder about the deadlines which ensured productivity and help you to get more revenue.
AvatarImg

Luis Hernando J.

Easy to use and great value for money for a small business. The companion iPhone app is also excellent and you can easily enter data from the app.

AR

Anonymous Reviewer

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

ED

Edrick D.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

AR

Anonymous Reviewer

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
AvatarImg

Ewan H.

Cons

For most users that have no coding background it this can provide limits as DELGUGE can be difficult to learn.

AR

Anonymous Reviewer

Form loading goes from seconds to minutes. These are serious problems that made me wish I had stuck to using Zoho strictly as a prototype.

AR

Anonymous Reviewer

The limited features working offline or in patchy network areas was a huge problem.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • 3PL Management
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Built-In Database
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Capacity Management
  • Change Management
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Development
  • Commenting/Notes
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Credit Check
  • Cross Docking
  • Custom Development
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Dictionary Management
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Modeling
  • Data Replication
  • Data Storage Management
  • Data Visualization
  • Database Conversion
  • Debugging
  • Delivery Tracking
  • Demand Forecasting
  • Deployment Management
  • Disaster Recovery
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • ERP
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Portal
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Expense Tracking
  • Faculty/Staff Management
  • Feedback Management
  • File Management
  • File Sharing
  • Financial Reporting
  • Fleet Management
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Graphical User Interface
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Incident Management
  • IT Reporting
  • Impact Management
  • Import/Export Management
  • Incident Management
  • Incident Reporting
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Invoice Management
  • Issue Auditing
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Lease Tracking
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Programming Languages Supported
  • NOSQL
  • Network Monitoring
  • No-Code
  • OSHA Compliance
  • Offboarding
  • Onboarding
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Analysis
  • Performance Metrics
  • Performance Monitoring
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relational
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Requisition Management
  • Returns Management
  • Safety Incident Management
  • Sales Forecasting
  • Sales Orders
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Single Sign On
  • Software Development
  • Source Control
  • Sourcing Management
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Transportation Management
  • Vacancy Management
  • Vendor Master Data Management
  • Vendor Payment
  • Version Control
  • Virtualization
  • Visual Modeling
  • Warehouse Management
  • Web App Development
  • Web Forms
  • Web/Mobile App Development
  • Website Management
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features206
  • 3PL Management
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Built-In Database
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Capacity Management