Intelligent Service Management Pricing Plan & Cost Guide

Intelligent Service Management

Service desk & IT service management

4.39/5 (23 reviews)

Intelligent Service Management Pricing

Pricing model: Free, Subscription

Free Trial: Available

Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

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Halp

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OutSystems

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Freshservice

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Caspio

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Halo Service Desk

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Intelligent Service Management Pricing Reviews

Pros
  • We are very pleased with the overall product capability, ease of use, and feature rich environment.Curtis S.Read the full review
  • Simple and effective product, great value for the business with easy adaptation and good additives.Ana F.Read the full review
  • Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.Chris M.Read the full review
Cons
  • The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.Leonardo B.Read the full review
  • Currently we're worried about the performance and availability.Jonathan G.Read the full review
  • Due to the customization there are a lot of options so some times you get lost in menus due to so many options.Mike B.Read the full review
100%
recommended this to a friend or a colleague

7 reviewers had the following to say about Intelligent Service Management's pricing:

pooja K.

It is awesome

Used occasionally for 1-2 years
Reviewed 2018-05-06
Review Source: Capterra

value fro money

Pros
This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it.

Cons
This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris M.

So much capability for so little cost - and 100% SaaS offering means no maintenance too

Used weekly for less than 6 months
Reviewed 2017-06-20
Review Source: Capterra

Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.

Pros
Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.

Cons
Not a software issue but a process one - to get maximum benefit of workflow, the existing steps in a workflow must be known/documented. All solutions will have this issue but with so much functionality out of the box as standard, you get to this much quicker with Cloud Service Management than with other solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Curtis S.

Great product without the complexity

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was

Pros
Ease of use, vast features, robust workflow engine, product integration API's, low cost.

Cons
Limited CMDB capability

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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sharom s.

very good

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

east to negigate

Pros
easy to use worth the money great customer services overall the software is good have not have no issue as of yet

Cons
waiting for updates other than that nothing I have problems with at this time. could be a bit cheaper but everyboby has to make there money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leonardo C.

I"ve notice that after moving from CA the product has improved by bring new features for costumers.

Used occasionally for less than 6 months
Reviewed 2017-09-20
Review Source: Capterra

Flexible license model cloud solution avoid hidden costs as hardware aquisition, maintanance and support.

Pros
- New pricing option - Last features with Lasmine release as SD edition, Knowledge base improvement.

Cons
The app is old fashion. You guys are still using same app from CA. I suggest you need to redesign the app as soon as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter J.

Good Tool that is helping us improve

Used daily for 1-2 years
Reviewed 2017-03-15
Review Source: Capterra

We did not have a good ticket tracking solution prior to my joining in 2014. We did not have good reporting nor the ability to provide any ITIL process based support. CSM was the right fit for us that provided the solid Incident Management with reporting we needed and the ability to grow as we matured as an organization.

Pros
It is a full featured ITSM product that provided me the features I needed at the right price.

Cons
If you have an immature organization, it will feel the pain provided by the structure this tool provides. It is a good pain caused by change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nikhil D.

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm!

Used daily for 1-2 years
Reviewed 2017-09-11
Review Source: Capterra

Pros
The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others!

Cons
The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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