Serviceaide Pricing Plan & Cost Guide

Serviceaide

Service desk & IT service management

4.36/5 (22 reviews)

Serviceaide Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

Competitors Pricing

Acronis Backup

Starting from: $184.33/year
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Neuron ESB

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Metricly

Starting from: $5.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

pCloudy

Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Helix RM

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Serviceaide compare with other IT Management apps?

Subscription plan?

Serviceaide



96% of apps offer a
subscription plan

Free trial?

Serviceaide



88% of apps have a
free trial

Freemium plan?

Serviceaide



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month

Please note: For comparison purposes the price for Serviceaide has been scaled monthly. Actual price is $/per year




Serviceaide Pricing Reviews

Pros
  • Ease of use, vast features, robust workflow engine, product integration API's, low cost.
  • It is a full featured ITSM product that provided me the features I needed at the right price.
  • - New pricing option - Last features with Lasmine release as SD edition, Knowledge base improvement.
  • easy to use worth the money great customer services overall the software is good have not have no issue as of yet
Cons
  • Limited CMDB capability
  • This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced.
  • The app is old fashion. You guys are still using same app from CA. I suggest you need to redesign the app as soon as possible.
  • waiting for updates other than that nothing I have problems with at this time. could be a bit cheaper but everyboby has to make there money
100%
recommended this to a friend or a colleague

7 reviewers had the following to say about Serviceaide's pricing:

pooja Kushwaha

It is awesome

Used other for 1-2 years
Reviewed 2018-05-06
Review Source: Capterra

value fro money This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it.

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Serviceaide

Service desk & IT service management

Chris Miller

So much capability for so little cost - and 100% SaaS offering means no maintenance too

Used weekly for less than 6 months
Reviewed 2017-06-20
Review Source: Capterra

Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.

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Serviceaide

Service desk & IT service management

Curtis Shelton

Great product without the complexity

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client¿s expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was Ease of use, vast features, robust workflow engine, product integration API's, low cost.

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Serviceaide

Service desk & IT service management

sharom spruill

very good

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

east to negigate easy to use worth the money great customer services overall the software is good have not have no issue as of yet

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Serviceaide

Service desk & IT service management

Leonardo Cordeiro

I"ve notice that after moving from CA the product has improved by bring new features for costumers.

Used other for less than 6 months
Reviewed 2017-09-20
Review Source: Capterra

Flexible license model cloud solution avoid hidden costs as hardware aquisition, maintanance and support.- New pricing option - Last features with Lasmine release as SD edition, Knowledge base improvement.

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Serviceaide

Service desk & IT service management

Peter Jurhs

Good Tool that is helping us improve

Used daily for 1-2 years
Reviewed 2017-03-15
Review Source: Capterra

We did not have a good ticket tracking solution prior to my joining in 2014. We did not have good reporting nor the ability to provide any ITIL process based support. CSM was the right fit for us that provided the solid Incident Management with reporting we needed and the ability to grow as we matured as an organization.It is a full featured ITSM product that provided me the features I needed at the right price.

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Serviceaide

Service desk & IT service management

Nikhil Duggal

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm!

Used daily for 1-2 years
Reviewed 2017-09-11
Review Source: Capterra

The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others!

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Serviceaide

Service desk & IT service management