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Service desk & IT service management
Intelligent Service Management Pricing
Pricing overview
Value for money rating
4.4
/5
24
Price starts from
No pricing info
What users say
pooja K.
CM
Chris M.
Popular contenders
Price starts from
119
Per month
Pricing model
Free trial
Price starts from
10
/user
One-time payment
Pricing model
Free trial
Price starts from
899
Per month
Pricing model
Free trial
Price starts from
6
Per month
Pricing model
Free trial
Price starts from
7.95
/user
Per month
Pricing model
Free trial
Reviewers who mentioned pricing said:
Nikhil D.
Computer & Network Security, 51-200 employees
Used daily for 1-2 years
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The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths...
The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database.
Curtis S.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was
Ease of use, vast features, robust workflow engine, product integration API's, low cost.
Limited CMDB capability
Ana F.
Used daily for 1-2 years
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Incident and change management, easy administration and end-user compliance.
I have been using this product for more than two years and I can say that in this period, major changes in features and dedication to improvements make this cloud tool one of the best in the market. Simple adherence, efficiency in incident management modules and service request and assets are your strengths, easy administration and rich knowledge network for your company. I hope they continue to improve for the market that each time needs quality and confidence.
There is still a lot to do about reporting and advanced customizations, but I believe that with every new update Service Aide can listen to its partners and bring breakthroughs even in underserved areas.
Peter J.
Education Management, 1,001-5,000 employees
Used daily for 1-2 years
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We did not have a good ticket tracking solution prior to my joining in 2014. We did not have good reporting nor the ability to provide any ITIL process based support. CSM was the right fit for us that provided the solid Incident Management with reporting we needed and the ability to grow as we matured as an organization.
It is a full featured ITSM product that provided me the features I needed at the right price.
If you have an immature organization, it will feel the pain provided by the structure this tool provides. It is a good pain caused by change.
sharom s.
10,001+ employees
Used daily for 2+ years
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east to negigate
easy to use worth the money great customer services overall the software is good have not have no issue as of yet
waiting for updates other than that nothing I have problems with at this time. could be a bit cheaper but everyboby has to make there money
pooja K.
Verified reviewer
Used other for 1-2 years
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value fro money
This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it.
This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced.
Chris M.
Information Technology and Services, 1-10 employees
Used weekly for less than 6 months
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Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.
Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.
Not a software issue but a process one - to get maximum benefit of workflow, the existing steps in a workflow must be known/documented. All solutions will have this issue but with so much functionality out of the box as standard, you get to this much quicker with Cloud Service Management than with other solutions.
Leonardo C.
Information Technology and Services, 51-200 employees
Used other for less than 6 months
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Flexible license model cloud solution avoid hidden costs as hardware aquisition, maintanance and support.
- New pricing option - Last features with Lasmine release as SD edition, Knowledge base improvement.
The app is old fashion. You guys are still using same app from CA. I suggest you need to redesign the app as soon as possible.
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