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ServiceNow vs Appian Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Appian is an integrated low-code platform that enables application creation and digital transformation for any type of business or enterprise
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
75
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Pros
Great experience using the product very intuitive and powerful. Like the product roadmap and where the product is headed in the future.
Overall very good & exciting to use Appian for all BPM needs & automate the complex processes with good user experience.
Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
Ewan H.
Cons
Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers.
Inability to customize set features in platform.
Complexity of some of the process models, difficult system to res,tart.
Key features
- Total features66
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Business Process Automation
- Business Process Control
- Calendar Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Forms Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Mobile Development
- Offline Access
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Real-Time Chat
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Software Development
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Version Control
- Workflow Configuration
- Workflow Management
- Total features23
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Business Process Automation
- Business Process Control
- Calendar Management
- Capacity Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Forms Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Mobile Development
- Offline Access
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Real-Time Chat
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Software Development
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations461
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations7
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
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