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ServiceNow vs Domo Comparison

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Overview

Category Leaders

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

Category Leaders

Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

221

5

4

3

2

1

124

81

12

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

286

5

4

3

2

1

140

104

30

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.

Pros

It seems like the functionality and data representation is limitless. The visualizations are great and clients love to see their data this way.
I like the Run Dataflow feature that was just added, it's been a huge lifesaver. It used to take so much time managing all the steps one by one, but now it's so much straightforward.
The ETL is pretty simple to learn. Implementation consultant (that's NOT DOMO) is pretty responsive, if you get a good company.

Cons

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Cons

Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours. My worst experience with domo was with their customer service/integration team.
I don't consider this a terrible con, but for those users who do not already do things in the cloud, this could be a con.
So I wouldn’t classify this as a con, but if there is one thing that frustrates me, that’s it.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Development
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Association Discovery
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Capacity Management
  • Cash Management
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contract/License Management
  • Conversion Tracking
  • Cost Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Dashboard
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Analysis Tools
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Data Warehouse
  • Deployment Management
  • Device Enrollment
  • Drag & Drop
  • ETL
  • ETL - Extract Transfer Load
  • Email Management
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • General Ledger
  • Goal Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • In-Database Processing
  • Incident Management
  • Information Governance
  • Integration into Third Party Applications
  • Integrations Management
  • Interaction Tracking
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • Job Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Marketing Reports
  • Match & Merge
  • Metadata Management
  • Mobile Access
  • Mobile Dashboards
  • Mobile Reporting
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multivariate Analysis
  • No-Code
  • Non-Relational Transformations
  • OLAP
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Projections
  • Public Dashboards
  • Publishing/Sharing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Regression Analysis
  • Relational Display
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled/Automated Reports
  • Scorecards
  • Search/Filter
  • Security Management
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Page View
  • Single Sign On
  • Statistical Analysis
  • Statistical Simulation
  • Status Tracking
  • Strategic Planning
  • Streaming Analytics
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Templates
  • Time Series Analysis
  • Trend Analysis
  • Trend/Problem Indicators
  • Version Control
  • Visual Analytics
  • Visual Discovery
  • Visual Modeling
  • Visual Workflow Management
  • Web Services
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features121
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Development
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Association Discovery
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Capacity Management
  • Cash Management
  • Change Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contract/License Management
  • Conversion Tracking
  • Cost Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Dashboard
  • Dashboard
  • Dashboard Creation
  • Data Aggregation and Publishing
  • Data Analysis Tools
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Data Warehouse
  • Deployment Management
  • Device Enrollment
  • Drag & Drop
  • ETL
  • ETL - Extract Transfer Load
  • Email Management
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • General Ledger
  • Goal Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • In-Database Processing
  • Incident Management
  • Information Governance
  • Integration into Third Party Applications
  • Integrations Management
  • Interaction Tracking
  • Interactive Reports
  • Inventory Management
  • Issue Auditing
  • Job Scheduling
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Marketing Reports
  • Match & Merge
  • Metadata Management
  • Mobile Access
  • Mobile Dashboards
  • Mobile Reporting
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multivariate Analysis
  • No-Code
  • Non-Relational Transformations
  • OLAP
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Projections
  • Public Dashboards
  • Publishing/Sharing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Regression Analysis
  • Relational Display
  • Relationship Mapping
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled/Automated Reports
  • Scorecards
  • Search/Filter
  • Security Management
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Page View
  • Single Sign On
  • Statistical Analysis
  • Statistical Simulation
  • Status Tracking
  • Strategic Planning
  • Streaming Analytics
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Templates
  • Time Series Analysis
  • Trend Analysis
  • Trend/Problem Indicators
  • Version Control
  • Visual Analytics
  • Visual Discovery
  • Visual Modeling
  • Visual Workflow Management
  • Web Services
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations461
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations111
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite