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ServiceNow vs Zoho Creator Comparison
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
Zoho Creator is a web-based, all-in-one low-code application platform that lets everyone build custom mobile-ready business...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
8
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.
Pros
Excellent Cloud access to innovative technologies and great integration with third-party solutions and also for support multiple languages.
If you are using other elements of the Zoho suite there are good integrations and Creator would be great for adding functionality for the likes of first-line workers in the organisation.
Colin M.
For the people who are planning to develop software is really useful it helps you get everything organized and reminder about the deadlines which ensured productivity and help you to get more revenue.
Luis Hernando J.
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.
Ewan H.
Cons
For most users that have no coding background it this can provide limits as DELGUGE can be difficult to learn.
Form loading goes from seconds to minutes. These are serious problems that made me wish I had stuck to using Zoho strictly as a prototype.
The limited features working offline or in patchy network areas was a huge problem.
Key features
- Total features66
- 3PL Management
- AI-assisted Development
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Availability Management
- Backup and Recovery
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Channel Management
- Client Portal
- Collaboration Tools
- Collaborative Development
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credit Check
- Cross Docking
- Custom Development
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Dictionary Management
- Data Import/Export
- Data Mapping
- Data Migration
- Data Modeling
- Data Replication
- Data Storage Management
- Data Virtualization
- Data Visualization
- Database Conversion
- Debugging
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Disaster Recovery
- Distribution Management
- Document Management
- Document Storage
- Drag & Drop
- ERP
- Email Alerts
- Email Management
- Email Marketing
- Employee Database
- Employee Directory
- Employee Onboarding
- Employee Portal
- Event Scheduling
- Expense Tracking
- Faculty/Staff Management
- Feedback Management
- File Management
- File Sharing
- Financial Reporting
- Fleet Management
- Forms Creation & Design
- Forms Management
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- Impact Management
- Import/Export Management
- Incident Management
- Incident Reporting
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Auditing
- Iteration Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Lease Tracking
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple Programming Languages Supported
- NOSQL Database Management
- No-Code
- OSHA Compliance
- Offboarding
- Onboarding
- Online Payments
- Order Entry
- Order Management
- Order Processing
- Order Tracking
- Performance Analysis
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Project Management
- Project Workflow
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Real-Time Chat
- Registration Management
- Relational Database Management
- Relationship Mapping
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Returns Management
- Safety Incident Management
- Sales Forecasting
- Sales Orders
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Software Development
- Source Control
- Sourcing Management
- Status Tracking
- Strategic Planning
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Task Scheduling
- Tax Management
- Templates
- Tenant Portal
- Tenant Tracking
- Third Party Integrations
- Transaction History
- Transaction Monitoring
- Transportation Management
- Vacancy Management
- Vendor Master Data Management
- Vendor Payment
- Version Control
- Visual Modeling
- Warehouse Management
- Web App Development
- Web Forms
- Web/Mobile App Development
- Website Management
- Work Order Management
- Workflow Configuration
- Workflow Management
- Total features193
- 3PL Management
- AI-assisted Development
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Availability Management
- Backup and Recovery
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Capacity Management
- Change Management
- Channel Management
- Client Portal
- Collaboration Tools
- Collaborative Development
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credit Check
- Cross Docking
- Custom Development
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Dictionary Management
- Data Import/Export
- Data Mapping
- Data Migration
- Data Modeling
- Data Replication
- Data Storage Management
- Data Virtualization
- Data Visualization
- Database Conversion
- Debugging
- Delivery Tracking
- Demand Forecasting
- Deployment Management
- Disaster Recovery
- Distribution Management
- Document Management
- Document Storage
- Drag & Drop
- ERP
- Email Alerts
- Email Management
- Email Marketing
- Employee Database
- Employee Directory
- Employee Onboarding
- Employee Portal
- Event Scheduling
- Expense Tracking
- Faculty/Staff Management
- Feedback Management
- File Management
- File Sharing
- Financial Reporting
- Fleet Management
- Forms Creation & Design
- Forms Management
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- Impact Management
- Import/Export Management
- Incident Management
- Incident Reporting
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Invoice Management
- Issue Auditing
- Iteration Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Lease Tracking
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-Location
- Multiple Programming Languages Supported
- NOSQL Database Management
- No-Code
- OSHA Compliance
- Offboarding
- Onboarding
- Online Payments
- Order Entry
- Order Management
- Order Processing
- Order Tracking
- Performance Analysis
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Project Management
- Project Workflow
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real Time Updates
- Real-Time Chat
- Registration Management
- Relational Database Management
- Relationship Mapping
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Returns Management
- Safety Incident Management
- Sales Forecasting
- Sales Orders
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Shipping Management
- Single Sign On
- Software Development
- Source Control
- Sourcing Management
- Status Tracking
- Strategic Planning
- Supplier Management
- Supply Chain Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Task Scheduling
- Tax Management
- Templates
- Tenant Portal
- Tenant Tracking
- Third Party Integrations
- Transaction History
- Transaction Monitoring
- Transportation Management
- Vacancy Management
- Vendor Master Data Management
- Vendor Payment
- Version Control
- Visual Modeling
- Warehouse Management
- Web App Development
- Web Forms
- Web/Mobile App Development
- Website Management
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations460
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations47
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
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