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Server management tool

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ShadowProtect Features

Features Summary

Functionality

4.5

/5

31

Total features

15

3 categories

ShadowProtect features

Access Controls/Permissions
Alerts/Notifications
Backup Scheduling
Backup and Recovery
Cloud Backup
Compression
Continuous Backup
Encryption

Common features of Server Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Authentication
Automated Scheduling

Price starts from

99.95

One-time payment

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

31

Price starts from

99.95

One-time payment

Total Features

15

Unique features

  • Secure Data Storage

  • Continuous Backup

  • Server Monitoring

  • Remote Server Options

Functionality

4.5

/5

1.6K

Price starts from

0.01

Total Features

12

Features in Common

2

Unique features

  • Mobile Access

  • Document Management

  • Real Time Synchronization

  • Messaging

Functionality

4.3

/5

575

Price starts from

29

/user

Per month

Total Features

132

Features in Common

4

Unique features

  • Asset Lifecycle Management

  • Real-Time Monitoring

  • Buy Side (Suppliers)

  • Support Ticket Tracking

Common ShadowProtect comparisons

Reviewers who mentioned features said:

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David P.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent backup and restore for physical servers

Reviewed 6 years ago

This product has been king of physical server backups for a long time. They have started to bolt-on features to better support virtual environments and recovery, and offer cloud services. Unfortunately these are clearly additions to the base product and not revisions to it, meaning that management is not very slick and it doesn't make commercial sense when stacked against the competition. But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product.

Pros

Easy to install and use. Plenty of options for backup routines and destinations. The recovery to same or dissimilar hardware is rock solid. They have a cloud backup offering that is competitively priced. Support is usually good once you engage with them. Most issues come down to something outside the product, i.e. not uninstalling a previously solution first. Once up and running it can be relied upon to produce consistently good backups.

Cons

Cumbersome to manage multiple backups for multiple servers. The central management tool they offer is still very much a work in progress. Expensive per-server compared a lot of alternative products. The cloud backup runs separately to the main application, giving you another thing to manage. Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage.

Vendor response

David - many thanks for your feedback - it is greatly appreciated. We're excited to share our new product ShadowXafe which addresses several of your product observations. Our team will be in touch with you soon. Never hesitate to reach out to me at connie.whiteside@storagecraft.com Regards, Connie Whiteside Sr Director Customer Success

RP
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Rob P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ShadowProtect SPX has always come through when we have needed it

Reviewed 2 years ago
Pros

We have had success with ShadowProtect in some tough circumstances and it has come through with flying colors when have needed it most. Mount failed storage arrays from backup and up and running in minutes after diagnosing issue. Boot failed servers to virtual machines - yep done it and worked great. Restored countless deleted files.

Cons

Managing the product and alerts can get unwieldy in large deployments. The biggest problem is their lack of product support. It can take days to hear back from an engineer and they will likely be a low tier engineer who at best can triage your issue and get it to the right person. They outsourced all of their support to India which is okay if you do it right, but I don't think their staff know the product. We have been some issues with their cloud backups recently and getting an engineer to look at those problems in a timely manner has been a challenge. We have found it more productive to reseed the backup and send it back to the data center than to work with their support.

BT
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Bob T.

Computer Software, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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* * * DISAPPOINTING SCAM * * *

Reviewed 6 years ago

2+ years before the built in shutdown bomb triggered.

Pros

Does what I want, when it works, usually 3 days of 6 days scheduled. It errors out without notice when the backup storage external drive doesn't instantly wake up and salute as soon as ShadowProtect pings once. But I can live with 3 full backups every week.....if the software had not self-destructed.

Cons

During the usual monthly safety check found the screen hobbled. The important buttons (backup, restore, etc.) have been disabled and all others produce a 404 error, webpage cannot be found. Several hours later I gave up on tech support and called SALES. A "tech support" person responded to my message forwarded by Sales. She tried the old "Microsoft Update Error" blame game. As a Visual Basic engineer...

Vendor response

Hi Bob - thanks for bringing this to our attention. I'm delighted we connected and are able to assist you! As noted, your support maintenance expired 5/31/2017. Going forward, please renew your maintenance so we can continue to provide great technical support. Don't hesitate to contact me at connie.whiteside@storagecraft.com. Regards, Connie

MP
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Mark P.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shadow protect is great for onsite and offsite backup

Reviewed 3 years ago

Only have had restore issues on SBS Servers All other devices have been great in a disaster recovery situation. The product is good and with the new cloud addition, monitoring is so much easier

Pros

Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick.

Cons

Installation isnt a few clicks. Need third party hardware to complete a full DR solution Would be great to have an all in one solution with direct support

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Nuno O.

Machinery, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple and effective in times of greatest need to recover data!

Reviewed 6 years ago

Data recovery erased by users quickly recovery and with little work donwtime. Very effective backup and error notification chart.

Pros

Speed in data recovery. GUI simple and clean, with only the necessary functionality. Wizard for creating backup jobs very intuitive. Copy management tool, ImageManager, free of charge.Checks whether backups are actually ok.Assembling backup images is extremely fast, allowing you to recover files in 15-minute periods without much effort or time spent.

Cons

Help in the ImageManager configuration was not the most effective, very time consuming response. Email notification tool does not always respond. With some errors and setup delay.

Vendor response

Thanks for the positive feedback Nuno, we're here to make life easier for you! Long may it continue :-)

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David P.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Backups you can trust

Reviewed 5 years ago

With ShadowProtect we are able to backup servers throughout the day. We no longer need to schedule backup windows for each server to avoid flooding a NAS with several backups at the same time. This also means that nights can be devoted to maintenance without interrupting critical backups.

Pros

My favorite feature is backing up throughout the day without interfering with production

Cons

Recovering part of a drive (less than everything, but more than 1 folder) can be challenging, especially if you are trying to keep specific security settings in place.

BF
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Bjoern F.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Quality and Support has decreased

Reviewed 6 years ago

This used to be a great and reliable software but we've found ourselves spending more time to fix and troubleshoot issues than we should. If every day backups stop working somewhere, I loose confidence in the product. There's other players that offer the same or more features for half the cost and have much more responsive support and less issues.

Pros

It's a great product when it works. Reliable backups with flexible restore options.

Cons

The software has many bugs and unexpected issues that make the backups less reliable. We've been spending too much time troubleshooting issues, calling support and often not finding a real fix other than a temporary workaround. The support is really lacking. The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups. Restoring full machines is also a painfully slow process unless you can do an instant restore to a VM that reads from the backup storage. Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest.

Vendor response

Hi Bjoern - many thanks for your feedback and always great speaking with you. Never hesitate to reach out to me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

CA
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Carl A.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Better Options on the Market

Reviewed 4 years ago

Used this as the primary back for our MSP for several years and had a few quirks. The markdown comes from the experience to restore complete backups during a real world incident. We had users on other products that were restored in less than a day. Those under this product took a couple days to receive the offsite backups and restore.

Pros

The interface is easy enough to understand and navigate. Excellent Training program Certification for Storagecraft

Cons

The setup of clients can be a bit clunky and there is some terminology unique to only storagecraft The offsite backup product is confirmed, but not actually verified for usability.

Vendor response

Thanks for the frank review, Carl. We very much appreciate the feedback and it was great that we were able to speak to you directly about the specifics of this situations and the "cons' you listed. We take feedback like yours very seriously, have discussed this internally and will use it to improve our processes moving forward. Thank you again!

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It just works

Reviewed 6 years ago
Pros

Easy to setup, clear but informative interface. Plenty of different ways to backup and types of media that data can be backed up to. Can backup physical machines and also virtual applicances.

Cons

Great for Standalone Physical devices, prefer another product for virtual applicances but that's purely on my preference. Pain having to install imagemanager to manage the backups would be better install 'All in One product'

Vendor response

We thank you for your review - your feedback is greatly appreciated. Never hesitate to reach out me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

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Verified reviewer

Computer Networking, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SMB friendly and scales well

Reviewed 6 years ago

Imaged based server backups. Pretty good stuff.

Pros

Fairly easy to use once you get the training out of the way. Somewhat intuitive though they did change the interface around at least once on me. Had to restore a few servers in my time that were affected by Ransomware or hardware failure and it always went (relative to the situation) smoothly.

Cons

Chains. Always the chains. "Check the chains, the chains are broken, corrupted chains over here." Had one server out of the bunch where we couldn't do a bare metal restore but were able to restore the files to a new OS. Probably could have solved it had we enough time but as it was a production server we favored speed over quality in that particular situation.

Vendor response

Hi there - Connie Whiteside Sr Director Customer Success here - thanks for your feedback! Never hesitate to reach out to me with questions or concerns at connie.whiteside@storagecraft.com Best Regards, Connie

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Robert L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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ShadowProtect Works well until it doesn't

Reviewed 2 years ago
Pros

Overall shadowProtect works really well. It's quick, it's easy to use.

Cons

If you have a problem then you might as well forget about getting your data back. Support is really slow, like it could be weeks before you get a real answer to get your data back.

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Verified reviewer

Computer & Network Security, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A very good choice if you want backup and build a DR plan

Reviewed 6 years ago

We used it to backup servers and implement DR on another site. ShadowProtect is really designed to do just that and it does it very easily and works every time. All recovery method (which are plenty) work also as they should. A very important feature is virtual-boot, from which you can instantly test an image by transforming it to a VM on any machine, eg a powerful laptop with VirtualBox. I'd like it to also be strong in endpoint/workstation area too, but its lack of plain folder/file backup is important. You just can't backup all systems' disks if what you really need is to backup a few locally stored documents.

Pros

SP is a very good choice if you intend to do backup and DR plan. Some people might bother only with backing up servers or files, but SP really excels in disaster recovery options! ImageManager is a really great tool that comes with the solution which manages and verifies your images. System backup and recovery options are plenty and all work, and this is really important.

Cons

While it's a pretty much do-it-all solution, it lacks of some features such as single file/folder backup. You only get to backup full images/systems. Also SPX is not really polished as a gui/console, needs some refactoring on the UX area.

CS
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Charles S.

Information Technology and Services, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ShadowProtect Review

Reviewed 8 years ago

It is without a doubt the fastest backup software on the market. I've been using ShadowProtect to protect my clients and it has always been 100% reliable. Love the explore - restore feature. I've been trusting for over 5 years ShadowProtect to backup my client's data. Offers an intuitive user interface that is ideal for beginners.

Pros

the explore - restore feature!

Cons

The only thing I don't like is that it's very expensive. All competitors are much cheaper.

Vendor response

A bit slow to express our thanks here - it almost slipped through the cracks! Thanks so much for the 9/10 rating Charles, really appreciate it. I hope things are running just as well if not better with StorageCraft since posting this feedback :-)

EP
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Eli P.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Products,Completed Backup with Little Performance Impact

Reviewed 5 years ago

Overall, I am happy with the product. It works well with very little need for ongoing troubleshooting and maintenance. I am secure in the knowledge that my customer's data is protected.

Pros

ShadowProtect is a is simply a good product. Backups complete without hassle and I very rarely notice a performance impact on the systems being backed up. Backups to disk or NAS are quick and reliable.

Cons

Configuring new backups are a bit complex. There was a definite learning curve when first beginning to set up backup jobs. It would be nice if this process was more intuitive.

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Matt I.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Backup for Mission Critical Servers

Reviewed 5 years ago
Pros

It just works. Backups are fast. Easy to recover information. Use it to create an almost ready virtual machine in the event your server fails.

Cons

Imagemanager can get out of sync. You must replicate the data elsewhere.

Vendor response

Thank you for the great review, Matt

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Kevin Y.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Backup for small business and enterprise server systems.

Reviewed 6 years ago
Pros

Tons of features Image management options Multiple back schemes make solutions for most storage requirements Very reliable Great reports Works with several different online backup providers

Cons

Its not cheap, but you get what you pay for. takes a little time to learn the ins and outs of it. Interface isn't the prettiest in the world.

Vendor response

Appreciate the positive feedback Kevin, thanks!

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Verified reviewer

Information Technology and Services, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good backup solution

Reviewed 3 years ago
Pros

The ability to easily restore copies from a specific time

Cons

Not a simple process to compact all the time based backups

FH
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Fernando Henrique A.

Law Enforcement, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A very realiable data protection and recovery software

Reviewed 5 years ago
Pros

The system is very efficient and delivers what it promises, customer service is very fast and effective.

Cons

The price of the service is not very affordable for small businesses.

Vendor response

Thank you very much for the great review!