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Server management tool

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ShadowProtect Pricing

Pricing overview

Value for money rating

3.9

/5

31

Price starts from

99.95

One-time payment

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Includes 1 year maintenance.

What users say

Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick.
Would recommend to anyone that isn't short on money. Great GUI, very user-friendly.

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Reviewers who mentioned pricing said:

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David P.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent backup and restore for physical servers

Reviewed 6 years ago

This product has been king of physical server backups for a long time. They have started to bolt-on features to better support virtual environments and recovery, and offer cloud services. Unfortunately these are clearly additions to the base product and not revisions to it, meaning that management is not very slick and it doesn't make commercial sense when stacked against the competition. But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product.

Pros

Easy to install and use. Plenty of options for backup routines and destinations. The recovery to same or dissimilar hardware is rock solid. They have a cloud backup offering that is competitively priced. Support is usually good once you engage with them. Most issues come down to something outside the product, i.e. not uninstalling a previously solution first. Once up and running it can be relied upon to produce consistently good backups.

Cons

Cumbersome to manage multiple backups for multiple servers. The central management tool they offer is still very much a work in progress. Expensive per-server compared a lot of alternative products. The cloud backup runs separately to the main application, giving you another thing to manage. Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage.

Vendor response

David - many thanks for your feedback - it is greatly appreciated. We're excited to share our new product ShadowXafe which addresses several of your product observations. Our team will be in touch with you soon. Never hesitate to reach out to me at connie.whiteside@storagecraft.com Regards, Connie Whiteside Sr Director Customer Success

RP
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Rob P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ShadowProtect SPX has always come through when we have needed it

Reviewed 2 years ago
Pros

We have had success with ShadowProtect in some tough circumstances and it has come through with flying colors when have needed it most. Mount failed storage arrays from backup and up and running in minutes after diagnosing issue. Boot failed servers to virtual machines - yep done it and worked great. Restored countless deleted files.

Cons

Managing the product and alerts can get unwieldy in large deployments. The biggest problem is their lack of product support. It can take days to hear back from an engineer and they will likely be a low tier engineer who at best can triage your issue and get it to the right person. They outsourced all of their support to India which is okay if you do it right, but I don't think their staff know the product. We have been some issues with their cloud backups recently and getting an engineer to look at those problems in a timely manner has been a challenge. We have found it more productive to reseed the backup and send it back to the data center than to work with their support.

BT
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Bob T.

Computer Software, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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* * * DISAPPOINTING SCAM * * *

Reviewed 6 years ago

2+ years before the built in shutdown bomb triggered.

Pros

Does what I want, when it works, usually 3 days of 6 days scheduled. It errors out without notice when the backup storage external drive doesn't instantly wake up and salute as soon as ShadowProtect pings once. But I can live with 3 full backups every week.....if the software had not self-destructed.

Cons

During the usual monthly safety check found the screen hobbled. The important buttons (backup, restore, etc.) have been disabled and all others produce a 404 error, webpage cannot be found. Several hours later I gave up on tech support and called SALES. A "tech support" person responded to my message forwarded by Sales. She tried the old "Microsoft Update Error" blame game. As a Visual Basic engineer...

Vendor response

Hi Bob - thanks for bringing this to our attention. I'm delighted we connected and are able to assist you! As noted, your support maintenance expired 5/31/2017. Going forward, please renew your maintenance so we can continue to provide great technical support. Don't hesitate to contact me at connie.whiteside@storagecraft.com. Regards, Connie

MP
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Mark P.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shadow protect is great for onsite and offsite backup

Reviewed 3 years ago

Only have had restore issues on SBS Servers All other devices have been great in a disaster recovery situation. The product is good and with the new cloud addition, monitoring is so much easier

Pros

Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick.

Cons

Installation isnt a few clicks. Need third party hardware to complete a full DR solution Would be great to have an all in one solution with direct support

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Ivan M.

11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The absolute best in backup and recovery!

Reviewed 6 years ago

They really deliver on the promise of business continuity. We recovered really fast from the ransomware, we didn't use the HIR technology (we determined we didn't need it for the mail server) for setting up a temporary VM for keeping the server up, but it does what it promises.

Pros

No-nonsense recovery. Let me tell you a story: Some day we were hit by ransomware on our mail server and it was of course inaccessible. We had set up ShadowProtect to make backups weekly during the weekend over a NAS we have. The OS quickly became unbootable after sometime having the ransomware. So we loaded an USB stick with the recovery solution and it was really easy to use. The recovery solution also supports NAS storage so we followed the wizard (we didn't have to check out documentation, it was intuitive to use), selected the latest image, left it overnight reimaging disks (including GPT and MBR headers) and at the morning, we had our server fully working again!

Cons

It can be pricey, but definitely it's worth the money. It makes you think twice considering there are other tools with similar features and cheaper, but StorageCraft really delivers! So I'd buy again with eyes blindfolded.

Vendor response

Thank you very much for the terrific feedback, Montilla and for being a valued StorageCraft customer!

BF
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Bjoern F.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Quality and Support has decreased

Reviewed 6 years ago

This used to be a great and reliable software but we've found ourselves spending more time to fix and troubleshoot issues than we should. If every day backups stop working somewhere, I loose confidence in the product. There's other players that offer the same or more features for half the cost and have much more responsive support and less issues.

Pros

It's a great product when it works. Reliable backups with flexible restore options.

Cons

The software has many bugs and unexpected issues that make the backups less reliable. We've been spending too much time troubleshooting issues, calling support and often not finding a real fix other than a temporary workaround. The support is really lacking. The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups. Restoring full machines is also a painfully slow process unless you can do an instant restore to a VM that reads from the backup storage. Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest.

Vendor response

Hi Bjoern - many thanks for your feedback and always great speaking with you. Never hesitate to reach out to me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Although a bit more expensive than similar backup software, ShadowProtect checks all the boxes.

Reviewed 6 years ago

The ability to virtual boot a server from a backup, to get a client back up and going while their true server gets replaced.

Pros

ShadowProtect is a great piece of software. The main draws of this backup utility, are that you can encrypt your backups (which helps comply with HIPAA and other various laws), and perform a virtual boot from the backup media if your server/PC goes down. It's pretty amazing to be able to right-click the file that the backup creates, select "virtualboot", and have a working server up and going in 10 minutes or so. Pretty much a Disaster Recovery dream

Cons

This software is expensive!! You can get the same functionality from something like Acronis, at a fraction of the cost. But I think ShadowProtect was one of the first that could virtualize. It's a great product, but there are other cheaper options.

Vendor response

Happy to be checking your boxes, thanks for the great feedback :-)

CS
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Charles S.

Information Technology and Services, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ShadowProtect Review

Reviewed 8 years ago

It is without a doubt the fastest backup software on the market. I've been using ShadowProtect to protect my clients and it has always been 100% reliable. Love the explore - restore feature. I've been trusting for over 5 years ShadowProtect to backup my client's data. Offers an intuitive user interface that is ideal for beginners.

Pros

the explore - restore feature!

Cons

The only thing I don't like is that it's very expensive. All competitors are much cheaper.

Vendor response

A bit slow to express our thanks here - it almost slipped through the cracks! Thanks so much for the 9/10 rating Charles, really appreciate it. I hope things are running just as well if not better with StorageCraft since posting this feedback :-)

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Kevin Y.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Backup for small business and enterprise server systems.

Reviewed 6 years ago
Pros

Tons of features Image management options Multiple back schemes make solutions for most storage requirements Very reliable Great reports Works with several different online backup providers

Cons

Its not cheap, but you get what you pay for. takes a little time to learn the ins and outs of it. Interface isn't the prettiest in the world.

Vendor response

Appreciate the positive feedback Kevin, thanks!

FH
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Fernando Henrique A.

Law Enforcement, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A very realiable data protection and recovery software

Reviewed 5 years ago
Pros

The system is very efficient and delivers what it promises, customer service is very fast and effective.

Cons

The price of the service is not very affordable for small businesses.

Vendor response

Thank you very much for the great review!