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Site24x7 vs OpsGenie Comparison

Overview

Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(35)

5

4

3

2

1

18

14

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

84

38

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved to be a good choice that fit our needs.
We have been using the Site24x7 for more than one year now, we are extremely happy with the solution.

Pros

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Cons

Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
It is so extensive that you can get lost in the web interface, some functions could be a little simpler to manage.
Anything critical we've moved over to NewRelic for now.

Cons

The mobile application refresh is awkward and non-intuitive.
Our issue was reliably alerting our staff of equipment warnings and outages.
The phone #s where the calls originate for my account have changed, which causes me some grief with my phone settings. I silence my phone at night except for OpsGenie's number.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features57
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Calendar Management
  • Call Routing
  • Capacity Analytics
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Synchronization
  • Data Visualization
  • Demand Monitoring
  • Disaster Recovery
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • FTP Monitoring
  • Full Transaction Diagnostics
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Internet Usage Monitoring
  • Issue Auditing
  • KPI Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Cloud Management
  • Multi-Language
  • Multiple User Accounts
  • Network Analysis
  • Network Resource Management
  • On Call Scheduling
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remediation Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Scenario Planning
  • Scheduling
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Team Calendars
  • Templates
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Video Conferencing
  • Virtual Machine Monitoring
  • Total features58
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Calendar Management
  • Call Routing
  • Capacity Analytics
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Synchronization
  • Data Visualization
  • Demand Monitoring
  • Disaster Recovery
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Logs
  • Event Triggered Actions
  • FTP Monitoring
  • Full Transaction Diagnostics
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Internet Usage Monitoring
  • Issue Auditing
  • KPI Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Cloud Management
  • Multi-Language
  • Multiple User Accounts
  • Network Analysis
  • Network Resource Management
  • On Call Scheduling
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remediation Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Scenario Planning
  • Scheduling
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Team Calendars
  • Templates
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Video Conferencing
  • Virtual Machine Monitoring

Integrations

  • Total integrations21
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations74
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Site24x7 vs. OpsGenie

See how Site24x7 and OpsGenie stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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