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Site24x7 vs PagerDuty Comparison

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Overview

Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

Category Leaders

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

(35)

5

4

3

2

1

18

14

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

115

59

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
We needed an cost effective solution for monitoring our servers and applications. Site24x7 proved to be a good choice that fit our needs.
We have been using the Site24x7 for more than one year now, we are extremely happy with the solution.

Pros

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting.
Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

Cons

Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
It is so extensive that you can get lost in the web interface, some functions could be a little simpler to manage.
Anything critical we've moved over to NewRelic for now.

Cons

We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents.
We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features57
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Analytics
  • Cost Management
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Visualization
  • Demand Monitoring
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • FTP Monitoring
  • Full Transaction Diagnostics
  • IT Monitoring
  • Incident Management
  • Incident Reporting
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Cloud Management
  • Multi-Language
  • Multiple User Accounts
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Analytics
  • Cost Management
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Visualization
  • Demand Monitoring
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • FTP Monitoring
  • Full Transaction Diagnostics
  • IT Monitoring
  • Incident Management
  • Incident Reporting
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Cloud Management
  • Multi-Language
  • Multiple User Accounts
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Threshold Alerts
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Workflow Management

Integrations

  • Total integrations21
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations155
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Site24x7

overall - great monitoring service

Reviewed 7 years ago

Overall, Site24x7 has been a great monitoring service. It's easy to setup monitors and start collecting stats immediately. The alerts are pretty flexible and there's direct integration with PagerDuty. We recently setup web application monitors using their tool to create synthetic transactions and they work great, giving us much better visibility into the application and whether it's performing--not just "up". My quibbles are that we have received false alarms on occasion, sometimes caused by their server agents, which have been a little flakey sometimes. Also, the pricing can be confusing. Responses from their customer service are too slow for my taste, but generally I get the information that need in the end.

Pros

No pros were added to this review

Cons

No cons were added to this review

Site24x7 vs. PagerDuty

See how Site24x7 and PagerDuty stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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