SmartDeploy vs Syncro

Macrium Reflect Workstation

ManageEngine OS Deployer

NinjaOne

The complete backup solution for commercial use. Protect documents, data and operating systems using advanced disk imaging technology.

ManageEngine OS Deployer is OS imaging solution that can automate the entire disk/OS imaging and deployment process. 


NinjaOne is a unified IT management platform designed for enterprise IT teams and managed service providers. The software consolidates endpoint management, autonomous patch management, remote monitoring and management, backup solutions, and mobile device management into a single console. It includes features such as policy-based control, automated ticketing, cross-platform remote access, and integrations with third-party security and service desk tools.

IT Systems Administrator

Honestly, I cannot be certain that a support tech in another country will not pull an old client off the shelf and reuse.

IT Technician

The customer service is very responsive as well.

Support has been very quick to help with any questions along the way.

Windows imaging & OS deployment tool for IT admins managing 50–10,000 endpoints. Quick setup and easy to use. Supports agentless and agent-based deployments, automated driver injection across mixed hardware, USMT integration, and cloud deployment via OneDrive, Box, Dropbox, Google Drive, and S3.

Alerts/Notifications

Asset Tracking

Bare-Metal Restore

Compliance Management

Compliance Tracking

Configuration Management

Customizable Reports

Dashboard

Disaster Recovery

Disk Cloning

Disk Image Creation

Disk Wipe

Image Deployment

Inventory Management

IT Asset Management

IT Asset Tracking

IT Reporting

Maintenance Scheduling

OS Imaging

Patch Management

Real-Time Reporting

Remote Access/Control

Remote Monitoring & Management

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Task Management

Proprietary

SmartDeploy

Web-based

Windows

Starter

Plus

System Admin and Account Manager

I have used SmartDeploy to manage deployments across multiple machines, and it has been a game changer for our IT operations.

The automatic driver management ensures the right drivers are installed seamlessly, reducing the chances of deployment issues.

It is incredibly user-friendly, with an intuitive interface that simplifies the process of creating and deploying images across various devices.

Software developer

It is extremely easy to import pictures and make answer documents utilizing the implicit wizards, and you can set up custom or unattended organizations and reimage PCs distantly.

Desktop Engineer Lead

The use of the SmartDeploy flash drives requires our team to be onsite using our LAN connections to domain controllers.

SmartDeploy can be used to easily and quickly image multiple PCs onsite.

IT Manager

Time reduction, Resources and Costs as well as improved efficiency and ability to deploy remotely are all benefits of your IT department.

Infrastructure Administrator

Failing that perhaps integration with autoIT scripts or a macro function of some kind to aid in deployment of apps that don't have this feature.

Each support article in a process leads to the next step and so forth.  

Network technician

I like that I do not have to create a machine first for sysprep rather I can create the VM and I can deploy.

IT Systems Engineer

In the realm of utilities SmartDeploy is a breath of fresh air in that it handily does the job it was designed to do in a straightforward and reasonable fashion.

We are not supposed delete clients unless we are confident that the device has been decommissioned.

The timing is fast in just 17 minutes your image is on your machine deployed and ready.

Business Systems Specialist

It is a great product for a mid-size company and certainly is more than acceptable for our needs of nearly a 1000 machines.

I wish deployment of custom apps and packages were better.

Technology Assistant

I am the only one who does the imaging in our two buildings.

Shockingly, they even have packages for servers as well.

Everyone assisted us with any questions and the imaging process was straight to the point.

The driver packages aid a ton in getting this out.

The cloud deployment was very slow when I set it up last year.

Network Administrator

I like the ease and time savings of doing the deployment.  

Computer Support Specialist

Deployment

Imaging

Customer Support

Driver Packs

User Interface

USB Deployment

Integrations

Documentation

Environment Compatibility

Client Updates

Large Enterprises

Small Business

Mid-size Business

N-central

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

Cove Data Protection

Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard. 


N-sight RMM

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Owner

Your support is too slow to react, when something major take place.

Director of Operations

They use a facebook group that is private and will remove you from it even when younare a paid user to keep other users from seeing the issues you are experiencing and lack of support

Senior Solutions Architect

The Syncro team is always making improvements, has a wonderful attitude toward customer support, and the community can participate together to share new ideas and solutions.  

Owner Director of IT

Support is easy as well and the community is large and very helpful.

Syncro is the most efficient business platform to run your MSP or IT operations with an RMM that is fully integrated with the PSA and remote access with capabilities, such as integrated billing, contract management, ticketing, and much more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Anti Virus

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Business Process Automation

Calendar Management

Change Management

Client Portal

Contract/License Management

Customizable Branding

Customizable Fields

Customization

Deployment Management

Document Management

Endpoint Management

Event Logs

For MSPs

Help Desk Management

Incident Management

Issue Management

Mobile Access

Monitoring

Network Monitoring

Network Security

Policy Management

Problem Management

Project Management

Quotes/Estimates

Real-time Alerts

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remediation Management

Resource Management

Scheduling

Server Monitoring

Service Level Agreement (SLA) Management

Support Ticket Management

Task Scheduling

Third-Party Integrations

Ticket Management

Time & Expense Tracking

User Management

Workflow Configuration

Workflow Management

By industry, Syncro reviewers are most commonly professionals in information technology and services (67%). The most frequent use case for Syncro cited by reviewers is managed service providers (MSP) (75%).

Users and use cases

Most reviewers indicate that Syncro provides strong value for money, especially for small IT teams, and they appreciate its cost-effective, scalable pricing. However, some reviewers find the price high for their needs or worry about price increases.

Value for money

Syncro is a managed service provider program with key features that include support ticket management, remote access/control, remote monitoring and management, patch management, billing and invoicing, server monitoring, and more.

Syncro

Atera

Kaseya VSA

Autotask PSA

SuperOps

LogMeIn Central

IT Glue

Core Plan

Team Plan

Support Engineer

I use Syncro for endpoint monitoring and management, allowing us to manage large numbers of endpoints in a central, automated way.

The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time.

Technical support

The proactive monitoring and alerting features help us identify and resolve problems before they impact users, which improves system reliability and reduces downtime.

System Administrator

Great tool for RMM and ticket management. As we can directly generate ticket for email, syncro does that for us which is amazing. And we can also assign assest to it.

It has helped streamline our IT support operations by combining monitoring, ticketing, and remote management into a single platform.

Engineer

The features of splashtop as a remote access tool (no locally visible chat, no user management and no easy multi-monitor viewing is the second issue.

It makes switching between projects, tickets, customers and devices seamless and massively simplifies the process of issue/product identification.

Lead Developer

The built-in metrics dashboard gives us an instant view of customer health, ticket flow, and key performance data.

Onsite Tech

The ticketing system is intuitive, and being able to tie tickets directly to assets and billing makes day-to-day work much smoother.

Director

The ease at which you can see assets and devices at a glance, and customise the asset display lists (i.e. to add fields for operating system versions, asset last seen etc).

Senior IT Manager

We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders.

IT Administrator

Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team.

Syncro has been a solid platform for managing endpoints, automating tasks, and running day-to-day MSP operations.

Monitoring helps us be proactive, ticketing keeps work organized, and remote access plus background tools let me troubleshoot and resolve issues faster.

IT Service Desk analyst

The functionality an ease of access to the different areas and functions are all easily accessible and quick to access allowing you to be able to quickly locate the areas that you need which is effective and easy to learn with it taking me less than a day to locate everything that I needed.

The third issue I have is with there only being three admin users possible which, in a large organization, does present significant issues, especially when troubleshooting the occasional issue with Syncro support.

The minor inconveniences of Splashtop and the admin restrictions don't get in the way most of the time and are an annoyance at best compared to the benefits and insights provided to us by the Syncro platform.

First is that, periodically, the background tools or and remote access tool (Splashtop) won't run, this makes technical support and remote access very diffiuclt.

Senior Technician

Syncro is great for keeping clients in the loop as to the status of their tickets and being able to provide updates.

The learning curve is not as steep as Syncro's competitors, and Syncro gives you everything you need to run a hybrid MSP!

Being that we are a small internal IT, the products work great for what we need and the price is exceptional as we do not have to worry about fluctuating assets we can budget our cost for the product as it only changes if we hire more people into our team.

IT Helpdesk Specialist

Minor UI issues with the page refreshing when editing tickets from the ticket view screen.

SmartDeploy vs Syncro Comparison (2026)

SmartDeploy

Syncro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives