SolarWinds Take Control Pricing, Features, Reviews & Comparison of Alternatives

SolarWinds Take Control

Collaborative remote access solution

4.36/5 (14 reviews)

SolarWinds Take Control overview

What is SolarWinds Take Control?

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use.

With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.
www.solarwindsmsp.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Portuguese, Spanish
SolarWinds Take Control screenshot: SolarWinds Take ControlSolarWinds® Take Control™: Resolve Issues Efficiently with Lightning-Fast Remote SupportSolarWinds Take Control screenshot: SolarWinds Take Control dashboardSolarWinds Take Control screenshot: SolarWinds Take Control wake-on-LANSolarWinds Take Control screenshot: SolarWinds Take Control devicesSolarWinds Take Control screenshot: SolarWinds Take Control connected computers

SolarWinds Take Control reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.2
  4.3
Tyler Furukado

Quality service at a great price for small businesses

Used daily for 2+ years
Reviewed 2020-05-05
Review Source: Capterra

Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Pros
Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

Cons
No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eli Person

Good Product as a Complment to Solarwinds N-Central

Used monthly for 2+ years
Reviewed 2019-07-14
Review Source: Capterra

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Not user friendly

Used daily for 6-12 months
Reviewed 2018-01-16
Review Source: Capterra

None at all

Pros
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Andrew Harvey

Take Control: Just Works

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Capterra

Awesome. Love it.

Pros
It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.

Cons
It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great software with many features

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros
* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.

Cons
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SolarWinds Take Control pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

SolarWinds Take Control offer a 14-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing and functionality - outlined below - scales with number of users.
Take Control - $29/month, billed monthly or $19/month ($228/year), billed annually
Take Control Plus - $55/month, billed monthly or $45/month ($540/year), billed annually

SolarWinds Take Control features

API
Auditing
Permission Management
User Management

Access Control (137 other apps)
Activity Dashboard (185 other apps)
Activity Tracking (99 other apps)
Alerts / Escalation (99 other apps)
Automatic Notifications (143 other apps)
Collaboration Tools (97 other apps)
Compliance Management (101 other apps)
Data Import/Export (127 other apps)
Data Visualization (93 other apps)
Drag & Drop Interface (108 other apps)
Monitoring (237 other apps)
Real Time Data (96 other apps)
Real Time Monitoring (115 other apps)
Reporting & Statistics (136 other apps)
Third Party Integration (180 other apps)
Workflow Management (120 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SolarWinds Take Control

Key features of SolarWinds Take Control

  • API
  • Auditing
  • Bash shell access
  • Behind-the-scenes support
  • Branded calling card
  • Chat transcripts
  • Customizable branding
  • Device audit reports
  • Dual monitor support
  • Embeddable support request button
  • Environment management
  • Live chat
  • Permission management
  • Productivity reports
  • Request queues
  • Session history reports
  • Session recordings
  • Session transfer
  • Silent file transfers
  • Special keys & shortcuts
  • Support request routing
  • System management
  • User management
  • User-facing support
View All Features

Benefits

Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
Use the remote command line to perform operations in the background, including issuing PowerShell commands.
Silently upload files, including scripts that fix issues seamlessly in the background.
Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.