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Take Control Pricing, Features, Reviews and Alternatives

Take Control product overview

Price starts from

19

Per month

Other

What is Take Control?

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app.

Key benefits of using Take Control

  • Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
  • Use the remote command line to perform operations in the background, including issuing PowerShell commands.
  • Silently upload files, including scripts that fix issues seamlessly in the background.
  • Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
  • Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Phone Support
    Chat

    Training options

    Live Online
    Documentation
    Webinars
    Videos

    Take Control pricing information

    Value for money

    4.2

    /5

    16

    Starting from

    19

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Take Control features

    Functionality

    4.1

    /5

    16

    Total features

    34

    4 categories

    Most valued features by users

    API
    Access Controls/Permissions
    Reporting/Analytics
    Alerts/Notifications
    Real Time Monitoring
    User Management
    Drag & Drop
    Alerts / Escalation

    Functionality contenders

    Take Control users reviews

    Overall Rating

    4.3

    /5

    16

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.75/10
    Rating distribution

    5

    4

    3

    2

    1

    7

    6

    3

    0

    0

    Pros
    Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

    KW

    Kelly W.

    As I do most of my work remotely this product has been steady and reliable in both maintenance and support of end users. I very happy with the product.
    AvatarImg

    Doug E.

    The remote connection is pretty quick and stable, and the alert for the connection is a pop-up window in the center of the screen, something very useful to get help quickly.

    AR

    Anonymous Reviewer

    Cons
    The UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible.

    AR

    Anonymous Reviewer

    When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

    TA

    Tyler A.

    Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem.
    AvatarImg

    Tyler F.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Quality service at a great price for small businesses

    Reviewed 2 years ago

    Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

    Pros

    Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

    Cons

    No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good Product as a Complment to Solarwinds N-Central

    Reviewed 3 years ago

    Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

    Pros

    Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

    Cons

    The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Not user friendly

    Reviewed 4 years ago

    None at all

    Pros

    The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

    Cons

    This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Take Control: Just Works

    Reviewed 3 years ago

    Awesome. Love it.

    Pros

    It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.

    Cons

    It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great software with many features

    Reviewed 4 years ago

    I am able to support my clients with ease and provide A+ support at a reasonable cost.

    Pros

    * Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.

    Cons

    * The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

    Take Control FAQs and common questions

    Q. What type of pricing plans does Take Control offer?

    Take Control has the following pricing plans:
    Starting from: $19.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Take Control?

    Take Control has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Take Control support?

    Take Control supports the following languages:
    Italian, Spanish, English, Portuguese, French, German


    Q. Does Take Control support mobile devices?

    Take Control supports the following devices:
    Android, iPad, iPhone


    Q. Does Take Control offer an API?

    Yes, Take Control has an API available for use.


    Q. What other apps does Take Control integrate with?

    Take Control integrates with the following applications:
    RMM, N-central, Passportal


    Q. What level of support does Take Control offer?

    Take Control offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, Chat

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