Take Control Pricing, Features, Reviews & Alternatives

Take Control

Collaborative remote access solution

4.27/5 (15 reviews)

Take Control overview

What is Take Control?

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app.

With N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users.

The open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks transfer tickets or employ multiple technicians on a single remote access session without affecting performance.

Take Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Try Take Control free for 14 days and then buy with simple online purchasing. No credit card required.
www.n-able.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Italian, Spanish, Portuguese, French, German
Take Control screenshot: SolarWinds Take ControlSolarWinds Take Control: Resolve Issues Efficiently with Lightning-Fast Remote SupportTake Control screenshot: SolarWinds Take Control dashboardTake Control screenshot: SolarWinds Take Control wake-on-LANTake Control screenshot: SolarWinds Take Control devicesTake Control screenshot: SolarWinds Take Control connected computers

Take Control user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.1
  4.3
Tyler F.

Quality service at a great price for small businesses

Used daily for 2+ years
Reviewed 2020-05-05
Review Source: Capterra

Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Pros
Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

Cons
No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eli P.

Good Product as a Complment to Solarwinds N-Central

Used monthly for 2+ years
Reviewed 2019-07-14
Review Source: Capterra

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Not user friendly

Used daily for 6-12 months
Reviewed 2018-01-16
Review Source: Capterra

None at all

Pros
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Great software with many features

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros
* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.

Cons
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly W.

Solid Remote Support built on years of Usage

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

Pros
It offers more in depth tools when connecting to a system, but not the user desktop, such as file browser, cmd/PS windows and registry editor.

Cons
It lacks interactive tools such as mechanisms to install software on the fly. It does do a good job of allowing easy file transfer.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Take Control pricing

Pricing options
Free trial
Subscription
View Pricing Plans

N-able™ Take Control offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing and functionality - outlined below - scales with number of users.
Take Control - $29/month, billed monthly or $19/month ($228/year), billed annually
Take Control Plus - $55/month, billed monthly or $45/month ($540/year), billed annually

Take Control features

API
Access Controls/Permissions
Audit Management
Reporting/Analytics

Activity Dashboard (355 other apps)
Activity Tracking (203 other apps)
Alerts/Notifications (354 other apps)
Collaboration Tools (265 other apps)
Compliance Management (245 other apps)
Dashboard (253 other apps)
Data Import/Export (297 other apps)
Data Visualization (238 other apps)
Drag & Drop (196 other apps)
Monitoring (350 other apps)
Real Time Data (188 other apps)
Real Time Monitoring (241 other apps)
Reporting & Statistics (313 other apps)
Search/Filter (274 other apps)
Third Party Integrations (377 other apps)
Workflow Management (232 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Take Control

Benefits

Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
Use the remote command line to perform operations in the background, including issuing PowerShell commands.
Silently upload files, including scripts that fix issues seamlessly in the background.
Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.