SolarWinds MSP Anywhere Features

SolarWinds MSP Anywhere

Collaborative remote access solution

4.2/5 (5 reviews)

SolarWinds MSP Anywhere Feature Summary

  • Live chat
  • Silent file transfers
  • Bash shell access
  • System management
  • Session recordings
  • Productivity reports
  • Session transfer
  • Customizable branding
  • Permission management
  • User-facing support
  • Behind-the-scenes support
  • Special keys & shortcuts
  • Dual monitor support
  • Support request routing
  • Request queues
  • Branded calling card
  • Environment management
  • User management
  • Embeddable support request button
  • Chat transcripts
  • Device audit reports
  • Session history reports

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Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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SolarWinds MSP Anywhere Feature Reviews

5 reviewers had the following to say about SolarWinds MSP Anywhere's features:

Gonçalo Melo

Great alternative for helpdesk businesses

2016-11-10

But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken.

Pros

Price, customization, ease of usage.

Cons

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

One of the best remote access that I used

2018-07-06

Faster conection, live chat, file transfers in the background and bash shell access.

Pros

One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.

Cons

I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Not user friendly

2018-01-16

None at all

Pros

The products drag and drop functionality with transferring files is wonderful.

Cons

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 51-200 employees)

Great software with many features

2018-07-17

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Medical Practice company, 501-1000 employees)

Okay, but there are better options

2018-04-17

Pros

The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

Cons

It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more