App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

MSP Manager Logo

MSP Manager

4.0
(9)

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(4)

MSP Manager Alternatives & Competitors

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Devices supported


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Integrated with


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Company size


JIRA Service Management logo

JIRA Service Management

4.4
(327)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
MSP Manager logo

17

105

20

features in common

17

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Mobile Access

  • Multi-Language

  • Customer Complaint Tracking

  • Customer History

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

  • Activity Dashboard

Pricing

Starting from

$0/month

Value for money

JIRA Service Management logo
4.2

0.2

MSP Manager logo
4.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo

Freshservice

4.5
(458)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
MSP Manager logo

19

130

20

features in common

19

features in common

Freshservice logo

Freshservice's unique features

  • Change Planning

  • Survey/Poll Management

  • Change Management

  • Service Reporting

MSP Manager logo

MSP Manager's unique feature

  • Knowledge Base Management

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.5

MSP Manager logo
4.0

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(530)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
MSP Manager logo

16

95

20

features in common

16

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • API

  • Real Time Data

  • IT Asset Management

  • Multi-Language

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Reporting & Statistics

  • Billing & Invoicing

  • Support Ticket Tracking

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.5

MSP Manager logo
4.0

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Alcea IssueTrack logo

Alcea IssueTrack

4.2
(10)

Cloud-based issue management software

Features

Total

Alcea IssueTrack logo
MSP Manager logo

10

19

20

features in common

10

features in common

Alcea IssueTrack logo

Alcea IssueTrack's unique features

  • Support Ticket Management

  • Rules-Based Workflow

  • Real Time Notifications

  • Monitoring

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

  • Data Import/Export

  • Self Service Portal

Pricing

Starting from

$20/month

Value for money

Alcea IssueTrack logo
4.4

0.4

MSP Manager logo
4.0

What users say about Alcea IssueTrack's value for money

The customer care is amazing and I would highly recommend Alcea for this wonderful service alone.
Jon is great to work with and we are super happy to have partnered up with your team on this.

Categories in common

Halp logo

Halp

5.0
(4)

Ticketing, powered by your Slack conversations

Features

Total

Halp logo
MSP Manager logo

13

44

20

features in common

13

features in common

Halp logo

Halp's unique features

  • Issue Auditing

  • Remote Support

  • Configuration Management

  • Real-Time Chat

MSP Manager logo

MSP Manager's unique features

  • Activity Dashboard

  • Scheduling

  • Data Import/Export

  • Billing & Invoicing

Categories in common

Milvus logo

Milvus

4.7
(36)

IT management system and help desk solution

Features

Total

Milvus logo
MSP Manager logo

13

48

20

features in common

13

features in common

Milvus logo

Milvus' unique features

  • Maintenance Scheduling

  • Monitoring

  • Contract/License Management

  • Customizable Reports

MSP Manager logo

MSP Manager's unique features

  • Collaboration Tools

  • Scheduling

  • Project Management

  • Help Desk Management

Categories in common

Vision Helpdesk logo

Vision Helpdesk

4.7
(32)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
MSP Manager logo

17

101

20

features in common

17

features in common

Vision Helpdesk logo

Vision Helpdesk's unique features

  • Access Controls/Permissions

  • Offline Form

  • Geotargeting

  • IT Asset Management

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

  • Data Import/Export

Pricing

Starting from

$15/month

Value for money

Vision Helpdesk logo
4.5

0.5

MSP Manager logo
4.0

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

Categories in common

TOPdesk logo

TOPdesk

4.6
(49)

Help desk & service management

Features

Total

TOPdesk logo
MSP Manager logo

19

102

20

features in common

19

features in common

TOPdesk logo

TOPdesk's unique features

  • Performance Metrics

  • Real Time Notifications

  • Reporting/Analytics

  • Task Scheduling

MSP Manager logo

MSP Manager's unique feature

  • Billing & Invoicing

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.5

MSP Manager logo
4.0

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
SysAid logo

SysAid

4.5
(370)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
MSP Manager logo

17

107

20

features in common

17

features in common

SysAid logo

SysAid's unique features

  • Incident Management

  • Change Management

  • IT Asset Management

  • Automated Routing

MSP Manager logo

MSP Manager's unique features

  • Issue Scheduling

  • Billing & Invoicing

  • Scheduling

Pricing

Value for money

SysAid logo
4.5

0.5

MSP Manager logo
4.0

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

4.3
(172)

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
MSP Manager logo

14

76

20

features in common

14

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus' unique features

  • Procurement Management

  • Check-in/Check-out

  • Real-Time Chat

  • IT Asset Management

MSP Manager logo

MSP Manager's unique features

  • Activity Dashboard

  • Scheduling

  • Billing & Invoicing

  • Support Ticket Tracking

Pricing

Starting from

$120/year

Value for money

ManageEngine ServiceDesk Plus logo
4.2

0.2

MSP Manager logo
4.0

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.
Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
MSP Manager logo

15

168

20

features in common

15

features in common

LiveAgent logo

LiveAgent's unique features

  • Multiple User Accounts

  • Call Scripting

  • Gamification

  • Call Recording

MSP Manager logo

MSP Manager's unique features

  • Billing & Invoicing

  • Recurring Issues

  • Issue Scheduling

  • Project Management

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.7

MSP Manager logo
4.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Categories in common

Halo Service Desk logo

Halo Service Desk

4.9
(7)

Help desk management solution

Features

Total

Halo Service Desk logo
MSP Manager logo

16

58

20

features in common

16

features in common

Halo Service Desk logo

Halo Service Desk's unique features

  • Access Controls/Permissions

  • Role-Based Permissions

  • API

  • SSL Security

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Data Import/Export

  • Billing & Invoicing

  • Client Portal

Categories in common

CloudBlue PSA logo

CloudBlue PSA

4.5
(23)

The next generation of professional services automation.

Features

Total

CloudBlue PSA logo
MSP Manager logo

20

297

20

features in common

20

features in common

CloudBlue PSA logo

CloudBlue PSA's unique features

  • Customer Support

  • Time Tracking by Project

  • Capacity Management

  • Percent-Complete Tracking

MSP Manager logo

MSP Manager's unique features

  • No unique features

Pricing

Value for money

CloudBlue PSA logo
4.3

0.3

MSP Manager logo
4.0

What users say about CloudBlue PSA's value for money

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
HelpDesk logo

HelpDesk

4.5
(36)

Ticketing software for effortless customer support

Features

Total

HelpDesk logo
MSP Manager logo

14

55

20

features in common

14

features in common

HelpDesk logo

HelpDesk's unique features

  • Third Party Integrations

  • Monitoring

  • Customer Complaint Tracking

  • Forms Management

MSP Manager logo

MSP Manager's unique features

  • Client Portal

  • Scheduling

  • Billing & Invoicing

  • Data Import/Export

Pricing

Starting from

$29/month

Value for money

HelpDesk logo
4.3

0.3

MSP Manager logo
4.0

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.
I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

Categories in common

Naverisk logo

Naverisk

4.8
(77)

Remote monitoring & management for managed service providers

Features

Total

Naverisk logo
MSP Manager logo

19

108

20

features in common

19

features in common

Naverisk logo

Naverisk's unique features

  • Uptime Reporting

  • Network Resource Management

  • Remediation Management

  • Resource Management

MSP Manager logo

MSP Manager's unique feature

  • Data Import/Export

Pricing

Value for money

Naverisk logo
4.8

0.8

MSP Manager logo
4.0

What users say about Naverisk's value for money

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
MSP Manager logo

20

190

20

features in common

20

features in common

EcholoN logo

EcholoN's unique features

  • Support Ticket Management

  • IT Asset Management

  • Mobile Ticketing

  • Location Tracking

MSP Manager logo

MSP Manager's unique features

  • No unique features

Bitrix24 logo

Bitrix24

4.1
(540)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
MSP Manager logo

18

401

20

features in common

18

features in common

Bitrix24 logo

Bitrix24's unique features

  • Project Planning/Scheduling

  • Third Party Integrations

  • Lead Capture

  • For Nonprofits

MSP Manager logo

MSP Manager's unique features

  • Alerts / Escalation

  • Recurring Issues

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

MSP Manager logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

Categories in common

Zendesk Suite logo

Zendesk Suite

4.4
(3.1K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
MSP Manager logo

18

179

20

features in common

18

features in common

Zendesk Suite logo

Zendesk Suite's unique features

  • CRM

  • Filtering

  • Event Triggered Actions

  • Single Sign On

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.1

0.1

MSP Manager logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Canfigure logo

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

Canfigure logo
MSP Manager logo

17

117

20

features in common

17

features in common

Canfigure logo

Canfigure's unique features

  • Incident Management

  • Reminders

  • Document Management

  • Real-Time Chat

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

  • Collaboration Tools

Pricing

Value for money

Canfigure logo
4.6

0.6

MSP Manager logo
4.0

What users say about Canfigure's value for money

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Vivantio logo

Vivantio

4.3
(166)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
MSP Manager logo

17

136

20

features in common

17

features in common

Vivantio logo

Vivantio's unique features

  • Audit Management

  • Real Time Notifications

  • Onboarding

  • Feedback Management

MSP Manager logo

MSP Manager's unique features

  • Issue Scheduling

  • Billing & Invoicing

  • Scheduling

Pricing

Starting from

$42/month

Value for money

Vivantio logo
4.2

0.2

MSP Manager logo
4.0

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
InvGate Service Desk logo

InvGate Service Desk

4.7
(94)

IT service desk software

Features

Total

InvGate Service Desk logo
MSP Manager logo

12

72

20

features in common

12

features in common

InvGate Service Desk logo

InvGate Service Desk's unique features

  • Real Time Reporting

  • Template Management

  • Surveys & Feedback

  • Macros/Templated Responses

MSP Manager logo

MSP Manager's unique features

  • Recurring Issues

  • Issue Scheduling

  • Data Import/Export

  • Billing & Invoicing

Pricing

Value for money

InvGate Service Desk logo
4.5

0.5

MSP Manager logo
4.0

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
MSP Manager logo

17

83

20

features in common

17

features in common

Cayzu logo

Cayzu's unique features

  • Negative Feedback Management

  • Performance Management

  • IT Asset Tracking

  • Event Triggered Actions

MSP Manager logo

MSP Manager's unique features

  • Scheduling

  • Billing & Invoicing

  • Activity Dashboard

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.9

MSP Manager logo
4.0

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

Categories in common

ChangeGear logo

ChangeGear

4.0
(50)

Comprehensive change and service management.

Features

Total

ChangeGear logo
MSP Manager logo

14

77

20

features in common

14

features in common

ChangeGear logo

ChangeGear's unique features

  • Requisition Management

  • Configuration Management

  • Compliance Tracking

  • Performance Monitoring

MSP Manager logo

MSP Manager's unique features

  • Billing & Invoicing

  • Scheduling

  • Help Desk Management

  • Data Import/Export

Pricing

Value for money

ChangeGear logo
4.1

0.1

MSP Manager logo
4.0

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.
BugHerd logo

BugHerd

4.7
(59)

BugHerd: The Visual Feedback Tool for Websites

Features

Total

BugHerd logo
MSP Manager logo

6

33

20

features in common

6

features in common

BugHerd logo

BugHerd's unique features

  • Email-to-Task Conversion

  • Drag & Drop

  • Issue Tracking

  • Task Tagging

MSP Manager logo

MSP Manager's unique features

  • Dashboard

  • Alerts / Escalation

  • Recurring Issues

  • Billing & Invoicing

Pricing

Starting from

$39/month

Value for money

BugHerd logo
4.6

0.6

MSP Manager logo
4.0

What users say about BugHerd's value for money

The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban.

Categories in common

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(89)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
MSP Manager logo

14

75

20

features in common

14

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Real Time Notifications

  • Interaction Tracking

  • Discussions / Forums

  • Workflow Management

MSP Manager logo

MSP Manager's unique features

  • Activity Dashboard

  • Scheduling

  • Billing & Invoicing

  • Data Import/Export

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5

0.5

MSP Manager logo
4.0

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

Categories in common

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
MSP Manager logo

19

143

20

features in common

19

features in common

Zoho Desk logo

Zoho Desk's unique features

  • @mentions

  • Real Time Data

  • Survey/Poll Management

  • Full Text Search

MSP Manager logo

MSP Manager's unique feature

  • Scheduling

Pricing

Starting from

0

Value for money

Zoho Desk logo
4.5

0.5

MSP Manager logo
4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Categories in common

Shortcut logo

Shortcut

4.6
(326)

Project management platform for software development teams

Features

Total

Shortcut logo
MSP Manager logo

12

72

20

features in common

12

features in common

Shortcut logo

Shortcut's unique features

  • Recurring Tasks

  • Drag & Drop

  • Percent-Complete Tracking

  • File Sharing

MSP Manager logo

MSP Manager's unique features

  • Support Ticket Tracking

  • Scheduling

  • Data Import/Export

  • Billing & Invoicing

Pricing

Starting from

$0/month

Value for money

Shortcut logo
4.6

0.6

MSP Manager logo
4.0

What users say about Shortcut's value for money

I was sick to death of the heavy, underperforming and sometimes outright horrible competitors in this product space that I had been stuck using for many years.
Sometimes the auto-save fails and you lose work. Sometimes tickets you create are lost in a void if not triaged correctly.

Categories in common

Wrike logo

Wrike

4.3
(1.8K)

Manage your projects from start to finish with Wrike

Features

Total

Wrike logo
MSP Manager logo

17

410

20

features in common

17

features in common

Wrike logo

Wrike's unique features

  • Overtime Calculation

  • Reputational Risk Management

  • Multi-Channel Data Collection

  • Feedback Management

MSP Manager logo

MSP Manager's unique features

  • Knowledge Base Management

  • Help Desk Management

  • Support Ticket Tracking

Pricing

Starting from

$0/month

Value for money

Wrike logo
4.0
MSP Manager logo
4.0

What users say about Wrike's value for money

The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.

Categories in common