MSP Manager Alternatives &amp; Competitors

(680)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Knowledge Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$17.65/month

Value for money

4.3

0.3

4.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

manager

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Senior Associate

Categories in common

Features

Total

19

130

19

features in common

19

features in common

Freshservice user ratings

Functionality

(584)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
License Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.4

4.0

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

Systems Administrator

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

CEO

Categories in common

Features

Total

11

54

19

features in common

11

features in common

Spiceworks Cloud Help Desk user ratings

Functionality

4.2

(562)

Top features

Performance Metrics
5.0
Uptime Reporting
5.0
Issue Scheduling
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Value for money

4.6

0.6

4.0

What users say about Spiceworks Cloud Help Desk's value for money

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.

PC

Patrick C.

System Admin

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Practice Leader

Categories in common

Features

Total

14

92

19

features in common

14

features in common

Virima user ratings

Functionality

(15)

Top features

Inventory Management
5.0
Asset Tracking
5.0
Configuration Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$10,000/year

Value for money

4.9

0.9

4.0

What users say about Virima's value for money

Great product; feature rich. Team seems responsive and looking to help us be successful.

TL

Taylor L.

CISO

It has been a great product, and they have been a great organization to work with.

Verified reviewer

Anonymity request

Categories in common

Features

Total

17

179

19

features in common

17

features in common

Zendesk Suite user ratings

Functionality

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.2

4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

freelancer

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Senior SEA Specialist

Categories in common

Features

Total

17

122

19

features in common

17

features in common

SysAid user ratings

Functionality

(467)

Top features

Knowledge Management
5.0
Approval Process Control
5.0
Service Reporting
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$79/month

Value for money

4.6

0.6

4.0

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Sales Manager

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Enterprise IT Systems Engineer

Categories in common

Features

Total

16

103

19

features in common

16

features in common

BOSSDesk user ratings

Functionality

(119)

Top features

Task Management
5.0
Change Management
5.0
Surveys & Feedback
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$19/month

Value for money

4.7

0.7

4.0

What users say about BOSSDesk's value for money

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.

RB

Ronald B.

Director of Information Technology

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.

AK

Aaron K.

Director ITS

Categories in common

Features

Total

14

75

19

features in common

14

features in common

InvGate Service Management user ratings

Functionality

(111)

Top features

Service Level Agreement (SLA) Management
5.0
IT Asset Management
5.0
Help Desk Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Value for money

4.5

0.5

4.0

What users say about InvGate Service Management's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Senior Technical Program Manager

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

OB

Oscar B.

IT Manager

Categories in common

Features

Total

10

83

19

features in common

10

features in common

Electric AI user ratings

Functionality

3.6

(19)

Top features

VPN
5.0
Security Auditing
5.0
Reporting & Statistics
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$5,000/year

Value for money

3.6

0.4

4.0

What users say about Electric AI's value for money

You configure the settings once and it's super easy from there. It's also nice that they have a remote inventory.

ac

amanda c.

people operations manager

Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.

Verified reviewer

Anonymity request

Categories in common

Features

Total

12

43

19

features in common

12

features in common

GoTo Resolve user ratings

Functionality

(201)

Top features

Help Desk Management
5.0
For MSPs
5.0
Real-Time Reporting
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$23/month

Value for money

4.3

0.3

4.0

What users say about GoTo Resolve's value for money

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

Verified reviewer

Anonymity request

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

SB

Steve B.

VP of Sales

Categories in common

Features

Total

18

117

19

features in common

18

features in common

TOPdesk user ratings

Functionality

(94)

Top features

Customizable Fields
5.0
Service Level Agreement (SLA) Management
5.0
Reporting/Analytics
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$66/month

Value for money

4.3

0.3

4.0

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

Freelancer

This has been a great innovation and development. Great customer support, which is really important.

RB

Rudy B.

Service Desk Team Leader

Categories in common

Features

Total

17

148

19

features in common

17

features in common

ManageEngine ServiceDesk Plus user ratings

Functionality

(212)

Top features

Support Ticket Tracking
5.0
Service Reporting
5.0
Scheduled/Automated Reports
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$16/month

Value for money

4.3

0.3

4.0

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.

Verified reviewer

Anonymity request

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Teamlead IT

Categories in common

Features

Total

15

93

19

features in common

15

features in common

SolarWinds Service Desk user ratings

Functionality

(572)

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$39/month

Value for money

4.5

0.5

4.0

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Support Supervisor

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Sr. IT Specialist

Categories in common

Features

Total

15

98

19

features in common

15

features in common

OTRS user ratings

Functionality

(90)

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$1/year

Value for money

4.4

0.4

4.0

What users say about OTRS's value for money

The user experience with OTRS is amazing. Being able to show all your work to the client is great.

Andre L.

System Analyst

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Technical Coordinator

Categories in common

Features

Total

13

87

19

features in common

13

features in common

ServoDesk user ratings

Functionality

4.8

(18)

Top features

Knowledge Base Management
5.0
Interaction Tracking
5.0
Remote Access/Control
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

£20/month

Value for money

4.9

0.9

4.0

What users say about ServoDesk's value for money

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.

RD

Russell D.

Senior Systems Administrator

It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it.

CB

Ceri B.

Consultant

Categories in common

Features

Total

18

139

19

features in common

18

features in common

Canfigure user ratings

Functionality

4.6

(21)

Top features

Incident Management
5.0
Service Level Agreement (SLA) Management
5.0
Inventory Tracking
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$450/month

Value for money

4.7

0.7

4.0

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.

RL

RHONDA L.

Asset Manager

Categories in common

Features

Total

18

158

19

features in common

18

features in common

Zoho Desk user ratings

Functionality

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
Online Forums
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Business Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Manager

Categories in common

Features

Total

17

106

19

features in common

17

features in common

TeamSupport user ratings

Functionality

(847)

Top features

Reporting & Statistics
5.0
Performance Metrics
5.0
Full Text Search
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.4

4.0

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Support & QA Analyst

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

CTO

Categories in common

Features

Total

12

78

19

features in common

12

features in common

Sunrise ITSM user ratings

Functionality

(9)

Top features

Alerts/Escalation
5.0
Configuration Management
5.0
Asset Tracking
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Categories in common

Features

Total

18

165

19

features in common

18

features in common

Issuetrak user ratings

Functionality

(188)

Top features

Remote Access/Control
5.0
Incident Management
5.0
Help Desk Management
5.0

MSP Manager user ratings

Functionality

Top features

Self Service Portal
5.0
Reporting & Statistics
5.0
Knowledge Base Management
5.0

Pricing

Starting from

$26/month

Value for money

4.6

0.6

4.0

What users say about Issuetrak's value for money