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MSP Manager vs Naverisk Comparison

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Overview

MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.

Category Leaders

Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

9

5

4

3

2

1

3

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.8

77

5

4

3

2

1

62

12

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

Cons

Not enoughreviews yet

Cons

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
It can be difficult to figure out which report will get you the intended data you need.
We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features20
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Performance Monitoring
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Threshold Alerts
  • Time & Expense Tracking
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management
  • Total features108
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Performance Monitoring
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Threshold Alerts
  • Time & Expense Tracking
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management

Integrations

  • Total integrations6
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations14
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

Best value for money

Reviewed 3 months ago

All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems

Pros

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Cons

All this software features are of ease, nothing that I disliked

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Naverisk logo

Naverisk

Limited product, horrible customer service

Reviewed 4 years ago

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration...

Pros

Easy to use and simple. Quick deployment. Responsive UI.

Cons

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

This is the most complete RMM I have used right out of the box. Comes with all features enabled!

Reviewed 5 years ago

Daily alerts and monitoring of our customers facilities as well as a central ticket system.

Pros

Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!

Cons

SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

Easy and Flexible

Reviewed 3 years ago

I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.

Pros

Extremely easy; Flexible and customizable; It fits to MSP and IT Departmanet Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.

Cons

- Support is not in Portuguese :( (my native language) - you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Vendor response

We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

Naverisk

Reviewed 5 months ago

Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.

Pros

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

Cons

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Naverisk logo

Naverisk

Naverisk PSA and RMM

Reviewed 4 months ago

Naverisk have been really supportive with questions or any issues we've had and always responded promptly but also been proactive in making us aware of new features too.

Pros

Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues.

Cons

Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Naverisk logo

Naverisk

Amazing tech support. Those guys are quick and very knowledgeable.

Reviewed 5 years ago

We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

Pros

The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

Cons

My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

Great RMM for MSPs

Reviewed 4 years ago

Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Pros

The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value. They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.

Cons

The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Naverisk logo

Naverisk

Naverisk RMM has transformed our Business

Reviewed 5 years ago

Increased Revenue Decreased time to resolve issues

Pros

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.