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MSP Manager

4.0
(9)

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(4)

MSP Manager Features

Features Summary

Functionality

3.7

/5

9

Total features

20

4 categories

MSP Manager features

Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Assignment Management
Billing & Invoicing
Client Portal
Collaboration Tools
Customizable Branding

Common features of Issue Tracking software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Chat/Messaging

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.7

/5

9

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

20

Unique features

  • Knowledge Base Management

Functionality

4.7

/5

5.1K

Price starts from

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No pricing info

learn more

Total Features

37

Features in Common

5

Unique features

  • Wiki

  • Search/Filter

  • Third Party Integrations

  • SSL Security

Functionality

4.3

/5

458

Price starts from

19

/user

Per month

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Total Features

130

Features in Common

19

Unique features

  • Change Planning

  • Survey/Poll Management

  • Change Management

  • Service Reporting

Common MSP Manager comparisons

MSP Manager logo
Freshservice logo
MSP ManagervsFreshservice
MSP Manager logo
ManageEngine ServiceDesk Plus logo
MSP ManagervsManageEngine ServiceDesk Plus

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bring me your issues!

Reviewed a year ago

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Pros

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Cons

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great help desk solution for small business.

Reviewed 5 years ago

A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Pros

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Cons

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good if you can't get better

Reviewed 4 years ago

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Pros

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Cons

Difficult to use. Slow response. Bad UI. Every step requires a save.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution for MSP

Reviewed 5 years ago
Pros

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Cons

The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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On par with other SolarWinds products

Reviewed 4 years ago
Pros

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Cons

Hard to setup; I wish there was an easier way to setup clients in the system.