N-sight Features

Been using the product for years. It’s hard to change another one. It does have many features and integrations.

It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.

I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

I would like the software to have an option for the client to cancel a reboot of their machine.

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the...

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The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

I like the dash board setup and being able to select features for all my clients or individually. The antivirus software detection's are very accurate without false positive infections. The reporting feature can be scheduled and sent to clients emails concerning alerts or problems.

The software is a little frustrating to get setup and monitoring sometimes errors occur but when you work through the issues the software does an outstanding job of watching your clients

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy. The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what...

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Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

The software does exactly what the sales team say.

None really. Issues are with post sales team have them set up your accounting correctly the first time.

This software will monitor just about anything on your network (except for the coffee pot). Server status is its best known function. You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc

With all of the options available for this software, the screen can become busy.

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

It's easy to use and deploy and is packed with functionality.

Nothing that comes to mind at the moment - I'm satisfied with it.

Easy to deploy and set up automation's.

Sometimes windows updates need to be manually pushed, this is common for this type of software.

Complete solution: rich monitoring features including SW updates management and backups Easy to deploy: o need to spend lots of time reading the documentation Flexible: it does what you need to do

Nothing really! The backup/restore option could probably be more user friendly The Android version is a bit disapointing today

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

Patch Management IT Asset Management Control Reporting

nothing that comes to mind - the product so far fulfills all the needs

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

SolarWinds RMM does a decent enough job connecting to remote computers and allowing us to see what is going on with every computer.

What I like least about SolarWinds RMM is that there is a consistent request to update the remote software on my computer. It seems that at least once a day this is happening, often breaking my workflow in the process.

Teh functinallity , reports and easy to set up and use , multiplatform is one of the best features

Does not have a help desk & ticketing support dashboard integrated

Thanks for your feedback! A reminder that SolarWinds RMM and MSP Manager integrate seamlessly to create a one-stop shop for remote monitoring and maintenance to ticketing, reporting, and billing. This makes it simple to create and manage tickets from the dashboard, remote directly into a device from a ticket, create workflow rules and more. It's a big time-saver for busy techs. Feel free to reach out if you would like more information!

Above all, this software gives you the tools you need to run an IT department. Patch management, Managed AV, Web filtering, Risk Intel etc..

There isnt much. If I had to gripe on something I would say the UI and UX could use a facelift/makeover. Hover menus, cleaner look. But this is just to pick something.

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Remote Access, Industry Standard Software for protection, quick install, Data collection

Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

I've used SolarWinds notifications across multiple organizations I've worked for. Battery Backups fail after short power outages and SolarWinds helps to identify those needing replacing.

SolarWinds is a staple in the field, we do not have anything negative to say about SolarWinds RMM...

Monitors many items on a company's computer network, allows for remote access, antivirus monitoring and reporting, control over when updates are installed, can schedule reboots for off hours.

The main application needs to be installed onsite. There is some delay when a computer is restarted for the portal to show that is online.