SolarWinds N-central Pricing, Features, Reviews & Comparison of Alternatives

SolarWinds N-central

On-premise and hosted RMM software for MSPs

3.85/5 (33 reviews)

SolarWinds N-central overview

What is SolarWinds N-central?

SolarWinds N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. The automation manager lets users simplify patching, standardize onboarding processes for new clients, and streamline billing and ticketing operations using a drag-and-drop interface, ensuring increased efficiency.

Key features of SolarWinds N-central include network topology mapping, remote monitoring, patch management, asset tracking, backup management, remote access, compliance tracking, behavioral analytics, and device management. Powered by Bitdefender, the built-in antivirus and web protection solution allows teams to automatically conduct forensic analysis and respond to threats autonomously.

The security manager in SolarWinds N-central offers proactive notifications, web content filtering, firewall, profiles and application control, competitive uninstall, and rule-based scans. The mobile manager includes device profiles, onboarding, a device locator, system management, and remote device wipe, allowing users to improve security for tablets and smartphones.

Collaboration with Microsoft has enabled SolarWinds N-central to provide comprehensive device management with a unified view of client devices on a single platform. NetPath lets businesses access node or hop information and gain visibility into the infrastructure and performance of their networks.

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany, Brazil, Mexico

Supported languages

English, French, German, Italian, Portuguese, Spanish
SolarWinds N-central screenshot: SolarWinds N-central device details view SolarWinds N-central: One Powerful IT Management PlatformSolarWinds N-central screenshot: SolarWinds N-central more device detailsSolarWinds N-central screenshot: SolarWinds N-central active issues view

SolarWinds N-central reviews

Value for money
Features
Ease of use
Customer support
  3.4
  4.0
  3.4
  3.0
Devon Ford

IT engineer review

Used daily for 6-12 months
Reviewed 2018-10-12
Review Source: Capterra

Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Pros
Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

Cons
difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

It works well most of the time, however...

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Pros
Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Cons
-Support has been very hit or miss and lately they have fallen into the "Miss" category -We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed -Product names keep being changed and we are not immediately made aware of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Phillip Hayman

Covid-19 - reduction of services applied after 5 years during a pandemic.

Used daily for 2+ years
Reviewed 2020-04-10
Review Source: Capterra

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Pros
Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Cons
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Response from SolarWinds MSP


Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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George Anderson

N-central is very useful for managing a large amount of Customer PCs

Used daily for 2+ years
Reviewed 2019-06-11
Review Source: Capterra

For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.

Pros
N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).

Cons
I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Good Product

Used daily for 2+ years
Reviewed 2019-05-21
Review Source: Capterra

Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.

Pros
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Cons
Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated. Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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SolarWinds N-central pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact SolarWinds MSP directly for pricing information.

SolarWinds N-central features

API
Compliance Management
Drag & Drop Interface
Monitoring
Real Time Monitoring
Reporting & Statistics

Access Control (170 other apps)
Activity Dashboard (225 other apps)
Activity Tracking (121 other apps)
Alerts / Escalation (118 other apps)
Auditing (120 other apps)
Automatic Notifications (167 other apps)
Collaboration Tools (110 other apps)
Data Import/Export (153 other apps)
Data Visualization (120 other apps)
Real Time Data (110 other apps)
Role-Based Permissions (104 other apps)
Search Functionality (104 other apps)
Third Party Integration (224 other apps)
Workflow Management (137 other apps)

Videos and tutorials

Additional information for SolarWinds N-central

Key features of SolarWinds N-central

  • Access Controls/Permissions
  • Activity Log
  • Alerts / Notifications
  • Asset Tracking
  • Audit Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Behavioral Analytics
  • CPU Monitoring
  • Compliance Tracking
  • Contract/License Management
  • Database Monitoring
  • Device Management
  • Help Desk
  • IT Asset Management
  • IT Budgeting
  • Internet Usage Monitoring
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Multi-System Compatibility
  • Network Diagnosis
  • Network Resource Management
  • Release & Deployment Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Risk Management
  • Router / Switch Monitoring
  • SLA Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Signature Matching
  • Ticket Management
  • Virtual Machine Monitoring
  • Website Monitoring
  • Whitelisting/Blacklisting
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Benefits

• Powerful and secure platform featuring advanced patch management, top tier AV, and backup management with one-click deployment.
• Fast, reliable remote control.
• Easy, customizable automation.
• 24x7 support with free business growth coaching.